Contingent Product Experience Manager

ID
2020-10183
Job Locations
US-CA-San Francisco
Category
Core Transformation

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You'll always feel empowered and valued here.

 

Incredible teams doing exceptional work, every day 

The Digital Channels team is responsible for client-focused digital experiences that support our Consumer Private Banking, Corporate, and Private Wealth Management businesses. We are seeking an energetic Product Experience Manager to play a key role in shaping the experiences we offer our clients across digital and physical channels.

 

This new role sits at the nexus of client experience, product development and client delivery. With the goal of building exceptional, differentiated product experiences, you will focus on understanding the current experience, identifying opportunities to optimize, and championing solutions with various teams through to delivery. This new role is an opportunity to be part of shaping the function from the ground up in a growing company and team.

 

What you'll do as a Contingent Product Experience Manager:

  • Be relentless about finding and delivering on opportunities to deliver highly engaging product experiences across digital and physical channels.
  • Create and articulate the current and ideal product roadmap and vision
    • Actively engage with clients, branch employees and management, peers in Digital Channels, Marketing and others across the enterprise to socialize the product vision
    • Conduct research, competitive analysis, interviews, etc. to inform future concepts
  • Lead a team of experienced product managers in the development of shared roadmap priorities and a collaborative approach to delivery.
  • Champion change, build business cases to deliver on solutions to client challenges, service improvements, and a highly competitive product experience
    • Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects
  • Partner with digital, operations and technology teams to drive the business needs and project implementation success. Drive from concept to pilot and to execution.
  • Collect, organize, and synthesize the voice of the client from various internal and external channels
  • Adapt to new opportunities and challenges as the business evolves.

 

 

Basic Qualifications:

  • 10+ years of experience in product management and development with a proven track record of delivering client centric products
  • Able to build networks and foster relationships to influence outcomes
  • Strong analytical (qualitative and quantitative) skills with a data-driven mindset; \Solid verbal and written communication skills to present insights and influence stakeholders
  • BA/BS degree; Master’s degree preferred

Preferred Qualifications

You are:

  • A self-starter. You love to own things end-to-end and make things happen amidst competing priorities and tight deadlines.
  • A doer. You have a strong desire to make tangible improvements. You achieve results on time, communicating progress along the way.
  • You’re always learning. You don’t need to be asked to think outside the box.
  • You use data to connect (and define) the dots.
  • Customer-Obsessed. You are deeply empathetic, constantly putting yourself in the shoes of our clients and bankers. Collaborative. You excel at creating relationships and partnerships to drive alignment and change. You bring great ideas to the table and seek input from others to make ideas even better.
  • A strategic thinker and a problem solver with hands–on, ‘roll up your sleeves’ can-do attitude.

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

 

Own your work and your career - apply now

Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability—that’s the First Republic way. Come join us!

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

 

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