Compliance Associate - Complaints & Marketing

Job Locations
US-CA-San Francisco


At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 


Incredible teams doing exceptional work, every day

The Audit, Risk, Compliance and Legal groups support First Republic’s business objectives by systematically improving the effectiveness of its risk management, control and governance processes. We own and administer these processes while educating our colleagues to best support them. Our mission is to promote a culture of compliance and to be the best partner we can to our business stakeholders.


The Compliance Department at First Republic Bank is responsible for, among other things, the appropriate handling of client complaints and for partnering with colleagues in Marketing and Communications to ensure that collateral adheres to the requirements of applicable laws and regulations.


Primary responsibilities will include the daily processing of client complaints, including those received from the Bank’s regulators, partnering with impacted Business Lines to ensure adherence with regulatory expectations, and identifying issues, trends and risks requiring remediation. 


The associate will also cross-train to serve as backup to the Marketing Compliance Traffic Coordinator to perform reviews of marketing collateral to ensure compliance with applicable laws and regulations.


What you’ll do as a Compliance Associate – Complaints & Marketing:

  • The Complaints and Marketing Compliance Associate  Manager will work within the Compliance Department to provide superior service to internal and external stakeholders in a fast-paced and dynamic environment and will report to the Bank‘s ComplaintsServe as the central point of contact for complaint inquiries within the Bank, interacting with clients, regulators, first line bank staff, auditors and management throughout the organization.
  • Work independently as the primary monitor of the Bank’s complaint reporting and escalation process.
  • Problem-solve on a day-to-day basis.
  • Communicate effectively with internal and external stakeholders regarding complaints, inquiries and requests.
  • Review complaint submissions from Business Lines to ensure that information reported is complete and that all issues have been satisfactorily addressed.
  • Ensure that complaints are appropriately and timely documented and recorded in RSA Archer, the Bank’s complaints system of record.
  • Identify complaints requiring referral to other business lines within the bank and/or escalation to stakeholders such as compliance subject matter experts, Fair and Responsible Banking, attorneys, or management.
  • Coordinate the investigation and response of complaints submitted by state and federal regulators or other external parties on behalf of clients. Ensure thorough response and adherence to applicable deadlines.
  • Collaborate with subject matter experts and/or Marketing to develop appropriate responses, talking points and/or correspondence for use by Bank staff to address client concerns.
  • Draft correspondence to complainants, regulators or other external stakeholders.
  • Develop cross functional relationships and collaborate with Business Lines to resolve complex issues.
  • Communicate business-related issues, findings, process recommendations and enhancement opportunities to management in a diplomatic and effective manner.
  • Become proficient on Workfront, the Bank’s project management software system used for the review, approval and archiving of Bank marketing materials including print, online, radio, tv, digital and social media.
  • Review collateral submitted by Marketing Managers to ensure that product parameters, terms and conditions are accurately represented and in compliance with applicable laws and regulations.
  • Identify collateral requiring additional review by compliance and/or legal subject matter experts.
  • Build competency in and stay abreast of an array of complex laws, rules and regulations, and the current regulatory environment, in order to provide effective advice to stakeholders.
  • Participate in projects and perform other duties, as assigned.


You could be a great fit if you have:

  • Bachelor's degree in Business, Finance or equivalent. Graduate or law degree is helpful.
  • Effective communication skills (written, verbal, and listening).
  • Strong work ethic and demonstrated team player.
  • Self-starter, decisive, bottom-line and action-oriented problem solver who can obtain results.
  • Desire and ability to develop broad knowledge and understanding of applicable laws, rules, regulations and best practices in the compliance field.
  • Excellent project management and interpersonal skills.
  • Possesses creativity – mental characteristic that allows a person to think outside the box, which results in innovative or different approaches to a particular task.
  • Exhibits accountability – personal ownership for actions and decisions.
  • Possesses critical thinking – actively and skillfully conceptualize, apply, analyze and/or evaluate information gathered from, or generated by, observation, experience or communication.
  • Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.)
  • Travel may be required for the position on an infrequent basis.


Job Demands:

  • Vision must be sufficient to read data, reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.


Own your work and your career - apply now

Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability—that’s the First Republic way. Come join us!


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.


First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.