Loan Operations Manager

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.

Incredible teams doing exceptional work, every day

Eagle Lending is responsible for personal lines of credit, professional loan programs, home equity lines of credit and small business loans. We provide high-touch service and customized products designed around our client’s needs. From refinancing your debt to buying your first home, our team is leading the way for innovation at First Republic.

An encouraging culture that invests in you

Eagle Lending is looking for an exceptional Loan Operations Managers to effectively manage and support the processing pipelines of our Credit Analyst teams. We're looking for a self-starter who is eager to leverage their leadership and management skills to drive production, quality, capacity and the development and growth of the team. Based in San Francisco, this role will create and maintain structure and processes to ensure constant pipeline flow and adherence to Service Level Agreements (SLAs). The ideal candidate is a strategic thinker and is a clear and confident communicator who is comfortable collaborating with a wide variety of stakeholders to achieve an exceptional outcome.

What you’ll do as a Loan Operations Manager:

• Provide strategic oversight and leadership to the operations, process and pipeline of the Eagle Lending Personal Line of Credit (PLOC) and Professional Loan Program (PLP) Credit Analyst teams.
• Develop and lead strategic initiatives that that streamline operations, reduce risk, improve pipeline flow and support growth while providing the highest quality service.
• Design, prepare and present tools and reports to support Credit Analyst Managers and Leadership in effectively managing production
• Utilize reporting tools to audit and track loan pipeline, communicating regularly with partners and stakeholders.
• Manages process related issues and needs for Credit Analysts team, collaborating with Closing, Servicing and our Technology partners to solve problems and/or create new solutions.
• Oversee the daily operation of all aspects of loan operations including processing, loan servicing, loan documentation review, post-closing.
• Cultivate strong and positive working relationships with partners to maintain extraordinary internal and external client service. Partners include: Sales, Preferred Banking, Credit Administration, Executive Loan Committee, Loan Servicing, Legal, Deposit, etc.
• Leads cross-functional initiatives and projects to improve collaboration, execute strategy, attain mutual goals and provide the highest level of service to both internal and external clients.

You could be a great fit if you have:

• 6+ years of Management experience.
• 8+ years of underwriting or loan operations experience.
• BA/BS required with concentration in business or finance preferred or equivalent experience.
• Excellent communicator both written and verbally; communicates frequently in a clear, concise manner; able to communicate at all levels of the organization.
• Effective leader and solution-based problem solver, who anticipates issues and seeks out and evaluates information collaboratively across impacted areas to develop proactive solutions.
• Highly developed organizational skills, with the ability to prioritize and control work environment.
• Relentless internal and external customer service focus. Ability to develop and maintain positive working relationships with partners and stakeholders.
• Strong ability to lead team initiatives by working collaboratively in a team environment within a matrix management structure.

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic. 

If you are curious to learn more about this opportunity, we'd love to hear from you.

Job Demands:

• • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career - apply now

Are you willing to take initiative and make decisions? Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
 
We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability—that’s the First Republic way. Come join us!
 
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.
 
First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.