Senior Card Product Manager

ID
2022-15278
Job Locations
US-CA-San Francisco | US-NY-New York | US-CA-Los Angeles | US-MA-Boston
Category
Deposit Services

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

 

Incredible teams doing exceptional work, every day

The Customer Service team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.

 

The Senior Card Product Manager will be responsible for leading initiatives supporting First Republic Bank’s in-branch experiences and partner with Digital and Marketing to enhance the client experience. The role involves a combination of working on product strategy, leadership & product development including setting product vision, gathering, and prioritizing requirements, driving execution, and engaging with bankers, senior leaders and clients. The Product Manager will also be responsible for working closely with third party vendors to ensure that all hardware and software is being maintained properly and within SLA, including managing internal escalations.

 

The Senior Card Product Manager is expected to be a self-starter, requiring minimal oversight, is results-oriented, with a strong sense of teamwork. The role requires exceptional communication skills and an ability to build and maintain working relationships with team members, vendors, and other departments involved.

 

What you'll do as Senior Card Product Manager:

  • Manage all aspects of the product life-cycle, including strategy, business vision, roadmap generation, user story creation, backlog grooming, sprint planning and release management.
  • Develop a deep understanding of clients’ use of payment strategies by actively engaging with clients, First Republic Relationship Managers, Bankers and other lines of business to actively solicit and represent the “voice of the customer.”
  • Stay apprised of industry trends and shifts in the competitive landscape; incorporate relevant products within our digital ecosystem from pilots/proof of concepts to launching them into production.
  • Understand the regulatory, legal and security context to maintain compliance and manage risk.
  • Lead cross-functional teams to ensure timely delivery of quality products; partner with Technology and QA and conduct user-acceptance testing.
  • Optimize the services of our partner vendors by effectively managing the relationships and their deliverables.
  • Develop and mentor product managers within the department
  • Define and analyze metrics that provide insight into the success of our products and utilize these metrics effectively for key product decisions.
  • Adhere to the applicable federal and state laws, regulations and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.), as well as Bank policies and procedures.
  • Perform duties & responsibilities specific to department functions & activities.
  • Perform other duties and responsibilities as required or assigned by supervisor.

 

You could be a great fit if you have:

  • Bachelor’s degree and 7+ years of product management experience required, with a focus in financial services
  • Experience with bank operations, payments platforms, and deposit accounts
  • Experience defining and managing the ongoing strategic roadmap for a product
  • Ability to influence partners and vendors effectively and appropriately in a highly collaborative and client focused environment
  • Experience defining and managing the ongoing strategic roadmap for a product
  • The ability to determine key client needs and align them with the latest technology trends impacting the financial services/fintech space
  • Skill managing the competing demands of multiple internal stakeholders, business areas and external providers to develop a roadmap and deliver high-quality solutions
  • Expertise in software implementation projects using the Agile method, with a hands-on, “roll up your sleeves” attitude
  • Experience with the full lifecycle ownership, from ideation through implementation and support
  • Excellent communication and interpersonal skills, including the ability to deliver presentations across the firm and build strong internal and external relationships
  • An orientation toward being a leader and team player with excellent planning and communication and providing extraordinary service while furthering the First Republic Bank culture and values

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

 

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.

 

If you are curious to learn more about this opportunity, we'd love to hear from you.

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

 

For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.

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