Manager, Operational Risk

Job Locations
US-CA-San Francisco


At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.


Incredible teams doing exceptional work, every day

As part of the Operational Risk team within Enterprise Risk Management (ERM) you collaborate with risk team members, Risk Liaisons in the first line of defense, and sponsors of risk assessments and business continuity plans to ensure that the Bank’s cross-functional inventories are accurate, comprehensive, and consistent.


The successful candidate for the Manager, Operational Risk position will:

  • Develop and maintain a repeatable and consistent approach to maintaining enterprise-wide inventories in the Bank’s eGRC tool (Archer) and ensuring robust methodologies for maintaining common business processes, risks, and controls across risk assessments
  • Partner closely with the Archer Business Manager in maintaining accurate inventories in the Archer eGRC application
  • Be an effective communicator to articulate the rationale for changes to common inventories to all stakeholders
  • Be a subject matter expert for Operational Risk tools and practices
  • Be a great listener to build strong and collaborative relationships within the 1st, 2nd and 3rd lines of defense and promote consistency across risk assessment activities
  • Be a team player to support the Operational Risk and other ERM teams in executing Risk & Control Self-Assessments (RCSAs) and other ERM risk assessment activities
  • Be a multitasker with excellent program and project management skills

This position reports directly to the Vice President, Operational Risk.


What you’ll do as a Manager, Operational Risk:


1. Develop and Maintain Common Inventories for Bank-Wide Use

  • Working with existing inventories and in collaboration with the Archer Business Manager, Operational Risk team and other key stakeholders, develop and maintain common inventories that are used in the Archer application for risk assessments, business continuity planning, and other enterprise programs. These inventories include:
    • Business Hierarchy
    • Business Processes
    • Risks
    • Controls
    • Products and Services
    • Applications and Devices
    • Facilities
    • Policies
    • Authoritative Sources
  • Create guidance documents on defining all common inventories
  • Reconcile and calibrate existing inventories to remove duplication and conflicts
  • Work with other application owners, such as Information Services and Facilities, for identifying the best source system for these common inventories
  • Provide a leveled structure that identifies parent/child relationships where applicable
  • Create a workflow for adding, updating, and retiring inventory records, which includes notifying stakeholders in each event
  • Map business process to departments, business units, and/or functional groups/functional sub-groups

2. Be a Subject Matter Expert in Operational Risk and Other Risk Assessment Tools

  • Provide risk management support and guidance to Risk Liaisons regarding appropriate techniques and tools for monitoring operational risks
  • Partner with the ERM Archer team to identify, document and define business requirements on common inventories
  • Ensure feedback from RCSA Leads and Risk Liaisons regarding the transition and tools are incorporated into system requirements
  • Perform User Acceptance Testing to ensure the system performs as required
  • Identify opportunities to leverage the Archer tool to enable more efficient and robust risk management solutions

3. Support the RCSA Program and other ERM Risk Assessments

  • Assist in maintaining the RCSA program documentation, including updates to the methodology, procedures, and templates/forms
  • Work with the Functional Group RCSA Leads and Risk Liaisons to support risks identification and assessment efforts
  • Assist the VP, Operational Risk in providing inputs for updates to Functional Group Leaders, ERM management, Bank Executive Management, and other relevant oversight groups.

4. Other Responsibilities

  • Support the Enterprise Risk Management (ERM) Team with any project initiatives, as needed.


You could be a great fit if you have:

Candidate should have exceptional interpersonal and communication skills as the success of the role depends on collaboration across multiple departments.  The candidate should be able to prioritize their work and execute their tasks both independently and as part of a team. 

This role requires a detail-oriented mindset, the ability to facilitate solutions for multiple stakeholders, and managing multiple complex tasks concurrently.  Discretion with confidential information is also necessary.


Systems & Tools:

  • eGRC experience, Archer experience preferred
  • Microsoft Office (Visio, Excel, PowerPoint, Word, Outlook)
  • Remote meeting tools (Zoom, WebEx, Microsoft Teams)


  • Bachelor’s degree required
  • Minimum of 5 years financial services industry experience
  • Risk assessment experience, particularly in the connectedness of processes, risks, controls, breakpoints, etc.
  • Process analysis, process improvement experience is a plus

Communications and/or training experience:

  • Excellent verbal and written skills
  • Team player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic. 


If you are curious to learn more about this opportunity, we'd love to hear from you.


Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.


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