Senior Director, Workplace Technology Engineering & Operations

ID
2022-15392
Job Locations
US-CA-San Francisco | US-NY-New York

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

 

Incredible teams doing exceptional work, every day

In Technology, we support First Republic’s employees and clients through the acquisition, integration and management of the Bank’s information technology systems and services. We drive innovation and explore emerging technologies so our people can be productive and focus on what matters most – providing extraordinary service.

 

The Senior Director, Workplace Technology Engineering & Operations is a hands-on senior leader who is accountable for the team who delivers imaging, software distribution, upgrading and patching over 12,000 devices supporting both production and corporate systems across the geographically dispersed bank at the enterprise level. This includes desktops users in the offices and VPN connected remote users. This is a highly technical position with understanding of Microsoft SCCM, Apple JAMF Pro, Cisco AnyConnect and ISE, networking, productivity tools and is a team player working across the enterprise with architecture value engineering white board sessions and end user support, drilling down deep into level 2 and 3 incident management. This individual can set a strategy, execute on it, and be nimble as business needs change.

 

What you'll be doing as Senior Director, Workplace Technology Engineering & Operations:

  • Senior Director, Workplace Technology Engineering & Operations is a hands-on technical leadership position responsible for managing the end-to-end life cycle of all end-user systems for the enterprise. The successful candidate will lead a large team of engineers with representation on both coasts as well as an off-shore engagement, delivering efficient and effective request fulfillment and incident resolution (Tier 3). The Director must be a highly skilled leader and manager of people, a fierce user advocate, data driven and capable of collaborating cross-functionally with the various teams within Information Services and Information Security.
  • With a strong sense of the business impact of support, the Director will develop a multi-disciplined team of engineering problem solvers focused on delighting users with solutions that exceed expectations. The Director is responsible for executing the Desktop Engineering strategy and tactics that will improve the user experience and supportability of the business facing environment.
  • End-user systems include, but aren’t limited to, desktop computers, laptops/tablets, peripherals, remote and wireless access and the associated operating systems and applications.  Lifecycle management of devices includes ownership of the OS (Windows & MAC/iOS), patch management and software packaging, Q/A activities, vulnerability remediation and associated metrics & reporting.
  • The Director position requires advanced knowledge of user end-point engineering, best practices, as well as strategies for effectively delivering resolutions to incidents, requests, and problems. This is a leadership role and must act as a role model for the team, entrusting confidence through superior character, equanimity and demonstrated technical acumen.
  • The role requires an in-depth knowledge of industry best practices as it relates to end-point engineering.  This includes but is not limited to: Microsoft Azure Cloud Computing Platform & Services; Windows & Apple OS support and upgrades; Amazon Web Services; End-point DLP (i.e. Application Whitelisting, Cisco ISE, DLP, Forcepoint); Configuration Management (SCCM & JAMF); Cybersecurity Frameworks (CIS, NIST, ISO 27001/27002, PCI DSS); Ensure the team troubleshoots issues and fulfills requests within the parameters of  best practice ITSM models adopted by the IS department and bring to effective and timely resolution whenever possible; communicate and escalate issues using sound judgment and self-initiative; and deliver the highest level of customer service at all times with all colleagues.  Provide detailed metrics and reporting on overall service delivery.  Strive for continuous service improvement opportunities.
  • Is technically knowledgeable with enterprise level execution of imaging, building, upgrading, and patching of operating systems, productivity tools, and security patches across both Windows and Mac platforms.
  • Must be capable of leading incident troubleshooting and driving root cause analysis, both functionally and technically.
  • Partners with Workplace Technologies Chief Architect to embrace strategic direction and align engineering implementation.

 

You could be a great fit if you have:

  • BS or MS in Computer Science, or deep, relevant equivalent experience.
  • 10+ years’ leadership experience in a technical environment, with at least 10 of those within engineering, technical support, or project management environment, preferably in the Financial Services industry, in a highly complex, technical environment.
  • 5+ years at the senior management level providing mission critical support to enterprise environment.
  • Proven ability to define and execute a clear vision and roadmap that is challenging but achievable.
  • Proven track record of successfully driving results and change in a technically and structurally evolving environment.
  • Passionate about delivering industry leading solutions, and thrive in a fast-paced, high-energy environment.
  • Have a knack for diffusing tense situations, putting stakeholders at ease and instilling confidence.
  • Excellent interpersonal, written, and oral communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups.
  • Strong presentation skills and ability to build and deliver a compelling business case.
  • Demonstrated skill in mentoring and coaching and the ability to interact with colleagues at all technical levels
  • Dynamic, energetic, motivated, positive outlook with the ability to multi-task and prioritize responsibilities
  • Strong understanding of the value of data specific to desktop environments and ability to use data visualization techniques in understanding work-flow and problem solving.
  • Proven ability to build a team that colleagues and members love to work with.
  • Background working within an ITIL framework, deep understanding of ITIL processes and /or ISO/IEC 20000

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.
  • Must be able to travel as position requires.
  • May be required to lift 25-50 lbs.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

 

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.

 

If you are curious to learn more about this opportunity, we'd love to hear from you.

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

 

For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.

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