Director Digital Payments

ID
2022-15562
Job Locations
US-CA-San Francisco

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

 

Incredible teams doing exceptional work, every day

The Digital Channels team is responsible for client focused digital experiences that support our Consumer Private Banking, Corporate, and Private Wealth Management businesses. We are seeking a dynamic, organized leader to play a key role in supporting these efforts amidst the rapidly changing digital servicing and sales landscape.

 

As the Director of Digital Payments, you will lead development and growth of the bank’s money movement products and services for our Consumer clients. The Director will lead a talented team of Product Managers responsible for detailed analysis, use case definition, test planning and execution of new features and functionality.   They will also be responsible for articulating the overall product vision and roadmap for the digital payments area.  The role involves a combination of working on product strategy & product execution, driving growth and engaging with multiple project teams, front line producers (bankers, relationship managers, etc.), clients, technology, operations and vendors.

 

What you’ll do as a Director, Digital Payments:

  • Manage all aspects of the money movement product life-cycle, including strategy, business vision, roadmap generation, user story creation, backlog grooming, sprint-planning and release management.
  • Develop a deep understanding of clients’ use of Consumer Digital Banking by actively engaging with clients, and other lines of business to actively solicit and represent the “voice of the customer.”
  • Manage & develop other product team members within the department
  • Participate in the capital planning process by defining the business case and budget requirements; champion the product vision and roadmap to secure project funding.
  • Stay apprised of industry trends and shifts in the competitive landscape; incorporate relevant products within our digital ecosystem from pilots/proof of concepts to launching them into production.
  • Understand the regulatory, legal and security context to maintain compliance and manage risk.
  • Lead cross-functional teams to ensure timely delivery of quality products; partner with Technology and QA and conduct user-acceptance testing.
  • Define and analyze metrics that provide insight into the success of our products and utilize these metrics effectively for key product decisions.
  • Perform duties & responsibilities specific to department functions & activities.

 

 

You could be a great fit if you have:

  • A bachelor’s degree and at least 10-12 years of product management experience required, with digital-based services preferred
  • Experience managing & mentoring product managers
  • Experience defining the strategic roadmap for a product, coupled with the ability to communicate and champion that roadmap throughout the organization
  • The ability to determine key client needs and align them with the latest technology trends impacting the financial services/fintech space
  • Skill managing the competing demands of multiple internal stakeholders, business areas and external providers to develop a roadmap and deliver high-quality solutions
  • Expertise in software implementation projects using the Agile method, with a hands-on, “roll up your sleeves” attitude
  • Experience with the full lifecycle ownership, from ideation through implementation and support
  • Excellent communication and interpersonal skills, including the ability to deliver presentations across the firm and build strong internal and external relationships
  • An orientation toward being a leader and team player with excellent planning and managerial skills and providing extraordinary service while furthering the First Republic Bank culture and values
  • Ability to plan and work and provide direction effectively in a highly complex, entrepreneurial and (often) high pressure environment.

 

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

 

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

 

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.

 

If you are curious to learn more about this opportunity, we'd love to hear from you.

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

 

For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.

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