Director, HR Operational Excellence & Experience

Job Locations
US-CA-San Francisco
Human Resources


At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 


Incredible teams doing exceptional work, every day.

In Human Resources, we are committed to growing and protecting First Republic and its culture by attracting, retaining and supporting our most valuable resource: people. Providing our colleagues with extraordinary service is our commitment; their success is our reward.


The Director, HR Operational Excellence & Experience is an integral member of the HR Shared Service Operations organization and plays a key role as a thought leader utilizing innovative thinking and operation excellence to drive initiatives that will improve the Colleague Experience across HR functions.  As the catalyst for HR process, policy, and systems transformation, you are a highly visible collaborator and thought leader within HR, working with a wide-range of cross-functional partners to ensure HR continues to provide exceptional service to our colleagues across the Bank and improve the HR function as a whole.

This leader will:

  • Develop a team that performs diverse roles as strategists, project leaders, change managers, process optimizers and connectors.
  • With an in-depth knowledge of processes, policies, and systems across HR, partner with leaders across the organization to implement actions that will improve the overall colleague experience.
  • Use deep HR domain fluency, agility, and excellent management skills to advise leaders, guide projects, and ensure operational readiness for change across the Bank.
  • Drive a continuous improvement culture by using problem-solving, communications, and stakeholder engagement coupled with a programmatic approach to drive continuous improvement activities and consistency in processes & services aligned to Corporate/Local policies to exceed performance expectations.


What you’ll do as a Director, HR Operational Excellence and Experience:

  • Process Improvement – With the colleague experience in mind, evaluate opportunities to improve the HR experience across HR Centers of Excellences around process, systems, communications, and policies. Gather feedback across organization, investigate potential solutions and conduct root cause analysis to aide in the continuous improvement of processes. Identifying action plans; drive process improvement and future investment to drive efficiency and improved Colleague experience.
  • Transformation - Contribute to the adoption of HR shared services, platforms, and tools; drive operational process alignment that improves and operationalizes end-to-end service delivery model; research and develop new strategic approaches to drive continuous improvement of systems, processes, and policies.
  • Stakeholder Outreach – Build trust-driven relationships and engage with peer groups and leaders across the organization to seek out feedback and new requirements to facilitate the troubleshooting of delivery issues, refinement of current processes/policies, development of new operating models, all with the goal of increasing levels of customer service over time.
  • Change Management - Utilize effective program management and communication skills to drive strategy and decision making across the organization; engage with cross-functional stakeholders to align on execution process and goals; and follow-up to gather feedback and assess/mitigate potential risks.
  • Knowledge Management – Develop solutions to ensure the effective management of process documentation, desktop procedures, and all other policy documents in an easy to access, search, and user-friendly interface.


You could be a great fit if you have:

  • BA/BS degree a must. Masters degree preferred.
  • 6-10 years of related experience or a combination of experience in a relevant role (i.e., HR Operations/Shared Services, Project/Program Management, or Process Improvement)
  • 5+ years of experience in HR Operations/Shared Services or a similar function
  • 5+ years of experience utilizing the following technologies: ServiceNow, Workday, UKG, Docusign, and or other common HRIS, ATS, and/or Onboarding applications
  • Experience utilizing Lean Six Sigma tools to drive process optimization, project prioritization, and issue resolution
  • Utilize data to break down problems, identify root causes, and develop opportunities to simplify, accelerate, and standardize processes
  • Logically and efficiently structure ambiguous problems, conduct complicated analysis, identify key insights and recommended actions
  • Ability to think strategically and act operationally; ability to manage ambiguity, risk, and changing direction of focus and strategies
  • Use a keen eye for continuous improvement with a drive to seek improvements in operating procedures to drive increasing efficiency, productivity, and accuracy.
  • Understand HR best practices to drive process/policy improvements and/or kick-off new strategic initiatives.
  • Drive and influence decision making and strategy across all levels of the organization on HR initiatives.
  • Interpret or communicate Company/Local policies and support regulatory compliance
  • Research issues and provide guidance or referral as appropriate to ensure employee concerns are addressed.
  • Manage all HR/Payroll related information with strict confidentiality and professionalism and apply sound judgment when managing confidential employee matters.
  • Asks appropriate questions to identify the needs and expectations of others.
  • Well organized, able to adhere to/meet processing deadlines.
  • Excellent communications skills: proven ability to effectively apply the use of the English language, proper spelling, punctuation, grammar; techniques of record management, correspondence and data compilation, proper telephone etiquette a must.
  • Ability to multi-task, keep a positive attitude, and provide extraordinary level of customer service (to internal and external customers/employees).
  • Proven interpersonal skills including tact, patience, courtesy and diplomacy.
  • Proven experience with HRIS/applications, Microsoft Word/ Excel/PowerPoint/Access, Visio, various office equipment, network and inter/intra-net knowledge.


Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.


Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.


We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.


If you are curious to learn more about this opportunity, we'd love to hear from you.


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.


First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.


For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.