Claims Analyst I

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

Incredible teams doing exceptional work, every day

The Deposit Services team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.  In Deposit Services, we are committed to growing and evolving First Republic and its culture by attracting, retaining and supporting our most valuable resource: people.  Providing our clients with extraordinary service is our commitment; their satisfaction is our reward.

The Claims Analyst is responsible for providing extraordinary service to our internal and external clients. The position is responsible for processing incoming ATM and Visa Debit card dispute and fraud claims in compliance with Regulation E and Visa or PIN Network requirements. As a Claims Analyst you will act as an advocate for our clients and identify all viable solutions to remedy claims in the client’s favor with minimal losses to the Bank, while responding to phone calls, emails, faxes, and written requests for service. This position will provide support for all day-to-day operations.    

What you’ll do as a Claims Analyst:

• Process and reconcile customer disputes, posting chargebacks for debit card charges, maintain documentation of chargebacks, and update reports when necessary.
• Prepare and process card claims for daily posting.  Monitor and update claims with merchant responses and identify fraud trends.
• Provide general telephone and email support for preferred banking offices.
• Complete research requests, subpoena for records, and bank by mail processing. 
• Submit and follow-up on chargebacks on qualifying claims.
• Submit fraud reporting.
• Adhere to and comply with the applicable federal and state laws, regulations, and guidelines, including but not limited to the Bank Secrecy Act, US Patriot Act, Regulation E, etc.
• Adhere to Bank policies and procedures.
• Complete required training and certifications.
• Identify and report suspicious activity to the BSA/AML group.
• Perform duties & responsibilities specific to department functions & activities as required or assigned.

You could be a great fit if you have:

• Prior ATM or Card Services Operations experience.
• Visa, Star and Accel chargeback experience or knowledge.
• Excellent teamwork and collaboration skills.
• Exceptional verbal and written communication skills.
• Attention to detail and risk management skills required.
• Working knowledge of Microsoft Word, Excel, and PowerPoint a must.
• Knowledge of FED procedures and guidelines.
• A basic knowledge of the in-clearing process a plus.
• Strong problem-solving skills.
• Knowledge and experience in banking/financial services regulatory compliance.
• Ability to work independently, efficiently, and have excellent organizational and prioritization skills.
• Detail-orientation and ability to handle multiple tasks concurrently.
• A strong sense of urgency and superior client service skills.
• Flexibility and ability to change direction quickly.
• Comfortable in a fast-paced environment.
• Ability to handle confidential information and has the judgement to escalate issues when appropriate.

Job Demands:

• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.

If you are curious to learn more about this opportunity, we'd love to hear from you.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.