Payment Fraud Operations Manager

Job Locations
US-CA-San Francisco


At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic. 


Incredible teams doing exceptional work, every day.

The Financial Crimes Risk Management group consists of anti-money laundering, economic sanctions, foreign corruption, fraud, and corporate security.  Our program is designed to ensure protection of our clients, the U. S. financial system, and our country from illicit actors who exploit banking services with nefarious and criminal intent.  Our fraud group protects our clients and Bank from losses while the Bank’s physical security team protects our clients, visitors, employees and Bank’s monetary and physical assets.


As the Payment Fraud Operations Manager, you will be responsible for the day-to-day operations of the Bank’s dedicated real-time payments fraud team. You will oversee a team of fraud analysts responsible for investigating fraud alerts, engaging with clients and analyzing inquiries from other financial institutions.


What you’ll do as a Payment Fraud Operations Manager:

  • Oversee a team of supervisors and fraud analysts.
  • Deploy loss prevention strategies that align with the Bank’s overall strategic and operational business goals while protecting the confidentiality, integrity and availability of information systems and data.
  • Perform duties specific to the department functions, such as capacity planning, loss analysis, loss reporting and incident tracking.
  • Provide training for internal bank business units.
  • Adapt operations in response to shifts in fraud trends and attack vectors.
  • Identify fraud risk indicators by payment type and channel
  • Set team key performance indicators.
  • Measure team performance through quality checks and goal achievement.


You could be a great fit if you have:

  • Five to seven years of experience in fraud operations management, preferably in financial services or e-commerce, with a bachelor’s degree and Certified Fraud Examiner (CFE) designation preferred
  • Payment fraud prevention experience with such as Wires, ACH, Bill Payments, Peer to Peer (P2P) and Business to Business (B2B) payments
  • Experience managing 24/7 banking operations and experience with payment fraud system implementations for financial services highly desired
  • Strong leadership, organizational and verbal and written communication skills, coupled with excellent problem-solving and follow-up skills
  • The proven ability to manage and motivate a sizable team to strict service level agreements
  • Experience establishing clear goals and objectives
  • The ability to work independently or as a team player and make decisions and multi-task effectively in a high-pressure, project-oriented environment

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.


We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.


If you are curious to learn more about this opportunity, we'd love to hear from you.


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.


First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.


For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.


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