Senior Payment Fraud Analyst

ID
2022-16011
Job Locations
US-CA-San Francisco | US-MA-Boston
Category
Compliance

 

At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic. 

 

Incredible teams doing exceptional work, every day.

The Financial Crimes Risk Management group consists of anti-money laundering, economic sanctions, foreign corruption, fraud, and corporate security.  Our program is designed to ensure protection of our clients, the U. S. financial system, and our country from illicit actors who exploit banking services with nefarious and criminal intent.  Our fraud group protects our clients and Bank from losses while the Bank’s physical security team protects our clients, visitors, employees and Bank’s monetary and physical assets.

 

The Senior Payment Fraud Analyst will play an important role in the Corporate Security and Fraud Investigations Department and report directly to the Payments Fraud Operation Manager. The Senior Payment Fraud Analyst role is required to establish a proactive approach and provide recommendations to minimize losses through various payment channel networks and mitigate potential exposures related to fraud through analysis.

 

The Senior Payment Fraud Analyst (Analyst) is experienced in fraud and has proven knowledge of payment fraud tactics and emerging threats. The analyst will assess, evaluate, make decisions and investigate on transactional alerts for potential fraud within a variety of user interfaces and provide support by troubleshooting and problem solving for clients experiencing difficulties using retail applications available on First Republic’s website.

 

The Analyst will act as a liaison between other business units and our clients. The Analyst works with multiple business units and other financial institutions in a changing environment where the complexity of the job changes from day to day. 

 

This dynamic position goes beyond strictly transaction monitoring and fraud review and includes performing certain types of preliminary fraud investigations. 

 

What you’ll be doing as a Senior Payment Fraud Analyst:

  • Perform all assessments and evaluations utilizing fraud monitoring systems in order to mitigate financial loss.
  • Perform daily review of money movement activity through various channels as assigned.
  • Able to lead fraud/risk investigations for both simple and complex cases to successful conclusion and mark false positives and false negative cases
  • Perform analytical reviews including ad-hoc assessments and trend analysis in order to identify potential fraud scenarios with the intent to determining root cause. 
  • Conduct outreach to Bank clients regarding potentially fraudulent transactions.
  • Initiate fraud claims and assist with recovery efforts.
  • Cross-train as a Fraud Investigator and serve as back-up investigator on occasion to gain more hands-on experience on how the team conducts fraud investigations. 
  • Consistently deliver an exceptional client experience on every client contact.
  • Ability to support a 7-day operation including holidays and available during business hours of operation.
  • Respond to clients, other business units and financial institutions inquiries.
  • Authenticate and validate the identity of clients during interactions.
  • Research individuals and entities through public records databases as appropriate.
  • Adhere to and comply with Bank policies and the applicable, federal and state laws, regulations.  
  • Complete investigation of customers and transactions flagged by the Bank's automated monitoring system(s), manual reports, and/or referrals.
  • Follow-up on open issues and operate efficiently.

 

You could be a great fit if you have:

  • Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing and displaying empathy, courtesy, and sensitivity. 
  • Strong verbal and written skills.
  • Strong knowledge of financial products.
  • Exhibit strong interpersonal skills and maintain composure while dealing with difficult situations. 
  • Delivers insights that inform fraud detection strategies, and can develop alerting/red flags and corresponding rules
  • Posses strong analytical, problem-solving, and decision-making skills, attentive to details and ability to work with minimal supervision.
  • Dependable team player that provides extraordinary service.
  • Must be able to work independently and efficiently with strong analytical and organizational skills to demonstrate the ability to solve complex problems by reviewing related information.
  • Ability to multitask, be organized, and adapt quickly to changes in the fraud threat landscape.
  • Minimum two years of branch operations or customer service experience. 
  • 3-5 years of fraud, risk compliance, or operations experience focused on the investigation and resolution of financial crimes.
  • College degree preferred.  

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

 

We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.

 

If you are curious to learn more about this opportunity, we'd love to hear from you.

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.

 

First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

 

For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.

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