Residential Loan Closing Generalist, Quality Control - Hybrid

Job Locations
US-CA-San Francisco


At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.


Incredible teams doing exceptional work, every day

In Lending Services, we document, fund, and service all loans for First Republic. We’re also responsible for servicing investor and collateral loan portfolios, as well as responding to client and loan team inquiries. Lending Services provides operational support in streamlining workflow processes, driving product development, and providing training, lending compliance support, and professional development resources. Additionally, we provide operational risk and internal control oversight, support lending-based systems and vendors, and manage technology projects across First Republic product lines.


The Residential Loan Closing Generalist, Quality Control is primarily responsible for conducting post-closing QC reviews on Closing Disclosures (CDs) for all residential mortgages subjected to the TRID regulation. You will review the final Settlement statement from the settlement agent against the Closing Disclosure and Loan Estimate in the system and ensure that a Post-Closing Closing Disclosure is issued to the borrower if there are any changes in Closing Disclosure from the time of funding. You will collaborate with Closing and the Settlement Agent to validate any discrepancies found and if required, the administrator will also issue a refund to the borrower. 


Additional responsibilities may include issuing the Initial Closing Disclosure to the borrower, QC of Closing Disclosures and loan documents prior to funding. You will log in errors and report the trends to the team lead, who will prepare weekly findings and ways to avoid those findings back to the Closing team. In addition, the administrator will also log in errors found during the QC of loan documents in CLS (the system for tracking). The goals of this position is to help reduce the amount of errors found on the Closing Disclosure and Loan Documents by working with Closing to provide candid, timely feedback on errors found in closing and post-closing.


What you’ll do as a Residential Loan Closing Generalist, Quality Control:

  • Perform thorough, timely QC on post-closing compliance QC reviews of Closing Disclosures (CD) on all funded residential mortgages. Collaborate with Closers, Funders, Settlement agents to validate the post close CD accurately and issue the post close CD to the borrowers before the 30 day deadline.  Work QC queue efficiently and demonstrate strong customer service orientation with internal partners with an emphasis on clearing errors and resolving issues.  All errors should be accurately logged for the Team Lead to prepare weekly summaries and monthly reports.
  • Perform QC of Closing Disclosures and Closing Loan documents prior to prefunding (East Coast) funding (West Coast) to ensure that any mistakes that need fixing are caught before the prefunding/funding of loans. All errors should be logged into CLS to ensure proper tracking of accuracy for closers and funders.
  • Assist with validating, preparing and issuing the Initial Closing Disclosure to the borrower.
  • Stay current on regulatory guidance from Corporate Compliance through meetings and discussions, participation in training, reading emails, memos, and presentations.
  • Share insights about opportunities to improve the Residential CD QC process with respect to workflow, communication, job aids, systems, or other constructive suggestions
  • Perform duties and responsibilities specific to department functions and activities or as assigned by supervisor.
  • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. 


You could be a great fit if you have:

  • High School diploma and 2-3 years of experience in a compliance-related lending environment.
  • Preferred: Bachelor’s Degree
  • Proactive individual able to operate efficiently in a fast paced environment.
  • Quick learner and ability to manage multiple priorities.
  • Proven ability to work under pressure and meet strict deadlines.
  • Ability to succeed in a team-oriented work environment.
  • Able to quickly forge effective working relationships with a variety of personalities.
  • Excellent verbal and written communication skills. 
  • Demonstrated skills in organization and strong attention to detail.
  • Provides extraordinary service.
  • Furthers the First Republic Bank culture and values.
  • Strong working knowledge of MS Word / MS Outlook / MS Visio / MS PowerPoint/ MS Excel.
  • Experience with TotalPlus ML, IBS, OnBase and/or IL applications a plus.

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.


We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.


We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.


If you are curious to learn more about this opportunity, we'd love to hear from you.


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.


First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.


For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.


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