Site Reliability Engineer

ID
2022-16249
Job Locations
US-NY-New York | US-CA-San Francisco

 

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 

 

Incredible teams doing exceptional work, every day

In Technology, we support First Republic’s employees and clients through the acquisition, integration and management of the Bank’s information technology systems and services. We drive innovation and explore emerging technologies so our people can be productive and focus on what matters most – providing extraordinary service.

 

Common goals, uncommon potential

As a Site Reliability Engineer, you’ll help ensure site reliability for our growing organization. That includes monitoring, maintaining and troubleshooting enterprise-wide information systems and related infrastructure as you ensure that any issues that may adversely impact the confidentiality, integrity or availability of computing resources are addressed and promptly resolved.

 

What you’ll do as a Site Reliability Engineer:

  • Monitor and maintain the site, while overseeing necessary repair and upgrades of servers, network infrastructure, base software services, power distribution systems and environmental systems for the distributed internal network.
  • Monitor connectivity to partners and subsidiaries.
  • Act as the escalation point for technical issues that require advanced skills, knowledge and troubleshooting.
  • Facilitate key activities such as timely triage of issues, rapid system recovery and speedy validation of service restoration.
  • Work with internal and external contacts to develop file transfer solutions and resolve issues. 
  • Participate in disaster recovery and business continuity tests by performing documented recovery procedures and troubleshooting issues that may be encountered; may also be called upon to act as a coordinator for the IS portion of the exercise.
  • Monitor and manage automated tasks such as system backups and scheduled tasks.
  • Train other staff in new technologies, methods or processes.
  • Design and build a cloud operations capability, including monitoring, measuring, maintenance, deployment automation, alerting/on call rotations, and resource strategy

 

You could be a great fit if you have:

  • A bachelor’s degree in computer science or related technical field, or equivalent practical experience
  • One to three years of operations experience, including demonstrated knowledge using and/or supporting enterprise applications
  • Experience with automation and recognizing patterns, allowing the team to anticipate, detect and resolve system issues
  • Expert knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, SharePoint, IIS and/or other industry standard server platform services
  • Experience with Linux in an enterprise environment
  • Advanced understanding of LAN topology, routers, hubs, switches, firewalls and network protocols and services, including WAN/Frame Relay/MPLS, TCP/IP, DNS, WINS, DHCP, SMTP and SNMP
  • Experience with Python and Bash scripting
  • Experience with SolarWinds monitoring and alerting features
  • Experience running queries and locating raw data from ServiceNow for metrics and reports
  • Understanding and execution of System Recovery Manager (SRM) and other related tools within VMware infrastructure
  • Experience with cloud operations capabilities specifically related to automating deployments, monitoring, alerting, and logging
  • Strong interpersonal, communication and organizational skills, including the ability to meet deadlines, work in a team environment, and maintain superior client service.
  • The ability to be collaborative, think clearly under pressure and take a systematic approach to problems

 

Job Demands:

  • Must be able to review and analyze data reports and manuals; must be computer proficient.
  • Must be able to communicate effectively via telephone and in person.

 

Own your work and your career — apply now

Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.

 

We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.

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