At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic.
A unique culture of and commitment to exceptional service.
Extraordinary client service is the essence of First Republic: it’s our mission, reputation, competitive advantage, business model, and ultimate growth driver. Approximately 80% of our business growth is directly attributable to satisfied, loyal clients: over 50% of our growth is from existing clients choosing to do more with us; over 25% comes from their direct referrals.
The Net Promoter Score® (NPS®) is a universal customer experience scorecard that measures client loyalty and predicts business growth. To monitor the quality of our service, First Republic conducts two complementary client listening NPS programs. The first client listening program at First Republic is an annual, bank-wide, relationship-level survey and analytics program. The second is a continuous, interaction-level program. Through thoughtful management of these programs, the NPS Team ensures that the voice of our clients consistently informs how First Republic continues to evolve, enhance, and improve the client experience in pursuit of delivering evermore extraordinary service.
Channeling the voice of our clients into enterprise learning and action.
The Voice of the Client Program Manager will be responsible for the success of the continuous client listening program in our East coast regions. You will ensure program delivers against the following key components:
What you’ll do as a Voice of the Client Program Manager
You could be a great fit if you have:
Own your work and your career — apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.
We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.
If you are curious to learn more about this opportunity, we'd love to hear from you.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.
First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.
For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.