The overall purpose of this job is to provide management oversight and strategic direction for the Corporate Services team.
Manage a team of 10-15 individuals including Associates, Analysts, Team Leads and Supervisors across multiple geographic locations
Ensure individual team objectives are met, and contribute to the success of the department
Provide coaching and counseling on an ongoing basis to ensure direct reports consistently meet or exceed performance objectives and have frequent opportunities for development and growth
Develop and execute on initiatives to keep the team engaged and productive
Ensure hiring, development and termination practices are managed so as to maintain the highest performing team possible
Ensure the level of quality service provided to First Republic clients (internal and external) is constantly improved
Work with partners across the organization to improve and expand the services offered to clients
Stay abreast of industry trends in Cash Management, technology, delivery and service and ensure the team evolves to meet changing demands
Perform duties & responsibilities specific to department functions & activities.
Performs other duties & responsibilities as required or assigned by manager.
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
2 – 3 years prior Contact Center management experience required
2 – 3 years prior experience in a service driven firm preferred
2 – 3 years prior experience in the financial services sector preferred
Undergraduate degree required
Applicable post graduate studies preferred
Certified Treasury Professional (CTP) preferred
Ability to work independently required
Excellent verbal and written communication skills required
Ability to learn quickly required
Experience with OSI: TotalPlus, Teller, and RMS preferred
Intermediate to advanced skills with MS Office suite of products preferred.
Ability to multi-task effectively and efficiently in a diverse project oriented environment required
Provides extraordinary service
Furthers the First Republic Bank culture and values
Please be advised that First Republic Bank will not ask you to provide personal information, including driver's licenses, social security numbers, and passports during the interview process. If you receive a request of this type, please report it to Fraud@firstrepublic.com