First Republic Bank

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Manager, Corporate Services

Manager, Corporate Services

ID 
2016-2576
Job Locations 
US-CA-San Francisco
US-MA-Boston
US-NY-New York
Category 
Deposit Services

More information about this job

Overview

The overall purpose of this job is to provide management oversight and strategic direction for the Corporate Services team. 

Responsibilities

  • Employee Management
    • Manage a team of  10-15 individuals including Associates, Analysts, Team Leads  and Supervisors across multiple geographic locations
    • Ensure individual team objectives are met, and contribute to the success of the department
    • Provide coaching and counseling on an ongoing basis to ensure direct reports consistently meet or exceed performance objectives and have frequent opportunities for development and growth
    • Develop and execute on initiatives to keep the team engaged and productive
    • Ensure hiring, development and termination practices are managed so as to maintain the highest performing team possible
    • Ensure the level of quality service provided to First Republic clients (internal and external) is constantly improved
  • Administration
    • Work with partners across the organization to improve and expand the services offered to clients
    • Stay abreast of industry trends in Cash Management,  technology, delivery and service and ensure the team evolves to meet changing demands
  • Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by manager.
  • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. 
  • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

  • 2 – 3 years prior Contact Center management experience required
  • 2 – 3 years prior experience in a service driven firm preferred
  • 2 – 3 years prior experience in the financial services sector preferred
  • Undergraduate degree required
  • Applicable post graduate studies preferred
  • Certified Treasury Professional (CTP) preferred
  • Ability to work independently required
  • Excellent verbal and written communication skills required
  • Ability to learn quickly required
  • Experience with OSI: TotalPlus, Teller, and RMS preferred
  • Intermediate to advanced skills with MS Office suite of products preferred.
  • Ability to multi-task effectively and efficiently in a diverse project oriented environment required
  • Team player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values

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