First Republic Bank

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Audio & Video Engineering Manager

Audio & Video Engineering Manager

ID 
2016-3331
Job Locations 
US-CA-San Francisco
Category 
Information Services

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Audio & Video Engineering Manager will be responsible for the vision, strategy and planning for all engineering aspects of audio and video service delivery to the FRB organization. This role will lead a technical team to design and implement solutions to support both external and internal services. The role will also work closely with original equipment partners and service providers in unison with the Vendor Management team at the bank to ensure product pricing and service delivery are managed closely with the appropriate supporting documents. As part of the ongoing management of the area this person will be accountable for ensuring the equipment in operation has maintenance contracts, the asset lifecycle is closely managed and replacement of equipment is performed in a timely manner.

 

Responsibilities

  • Manage the daily activity of the Audio & Video Services technical team including the Cisco Unified Communications voice, conference, video and call recording solutions. The portfolio of solutions includes Cisco Unified Communications for Voice Over IP services, Cisco video solutions, Verint call recording and Syntellect ACD from Enghouse. In flight projects that will be a focus for this role include the upgrade for video and audio conferencing as well as closure of the Cisco UC voice project.
  • Work with the business, IS department and third party vendors to enhance the external and internal user experience for voice services including the development and ongoing management of a 3 year roadmap, asset lifecycle management for all hardware and software assets.
  • Work closely with the End User Services management team to ensure the Field Services team is furnished with the right type and level of documentation to support end user needs via incident and request management. The role will meet on a regular basis with the personnel in field Services to review and analyze incident and request data to identify trends in this area and ensure solutions being selected enhance the end user experience.
  • Provide technology audit coverage for technology and integrated audits through risk assessments, audit planning, testing, reporting, and issue closure verification.
  • Data Analytics Driven. Able to perform basic data analytics such as cleansing/importing data sets into Excel and filtering the data to determine linkages between data sets, trending, or visualization of result.
  • Present and communicate issues to management build effective relationships with key stakeholders and colleagues.

 

 

Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. 

 

Qualifications

Essential Skills, Bodies of Knowledge and Abilities:

  • Demonstrated ability to work across cross functional teams to deliver large, complex IT solutions
  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
  • The ability to comfortably and confidently present to all levels within the enterprise and to work with both technical and non-technical individuals.
  • A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
  • Must be analytical in approach to work
  • Must be a team worker and have the ability to motivate and guide team towards project goals
  • Must be driven and have the ability to provide out-of-box solutions
  • Requires a minimum of five years operations experience, including demonstrated knowledge using and/or supporting Bank supported applications
  • Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures.
  • Must be able to remain calm in a stressful environment and work overtime if needed.
  • Provides extraordinary service.
  • Furthers the First Republic Bank culture and values.

Products and Software:

  • Strong working knowledge of MS Word / MS Outlook / MS Visio / MS PowerPoint/ MS Excel.

 

Education, Experience, Training, or Certifications/Licenses:

Required:

  • COBIT certification, ITIL certification, Project management Professional (PMP) or equivalent
  • Business-project management training and certifications from accredited institutions
  • Typically requires BS/BA degree or equivalent plus 8-10 years related experience

Mental/Physical Requirements:

  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.
  • May be required to lift up to 50 lbs.

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