First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
Reporting directly to the Vice President, Business Strategy and Operations (BSO), the Manager, BSO will play a key role in the Preferred Banking Office Business Strategy and Operations department.
The Manager will monitor the work of the Sr. Operations Specialists and Operations Specialists to make certain assigned tasks are being performed and completed correctly. The Sr. Manager will also supervise the QA Supervisor. The Sr. Manager will act as a liaison between the team and the Preferred Banking Offices and management teams. The Sr. Manager will report any deficiencies of the team directly to the VP, BSO.
This dynamic position goes beyond strictly operations, but also entails training and development in physical offices, providing a challenging opportunity.
The Manager is expected to be a self-starter with a high ability to quickly comprehend technical concepts, and willingness to take charge and seek out answers, use independent judgment, even when given minimal instruction and guidance.
The Manager is responsible for reviewing the work of the team to make certain the work is being completed in a timely manner, adherence to internal and external policy are being met and all regulatory requirements are being adhered to.
DUTIES AND RESPONSIBILITIES:
SKILLS, KNOWLEDGE, AND ABILITIES: