First Republic Bank

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Access & Identity Management (AIM) Access Administrator

Access & Identity Management (AIM) Access Administrator

ID 
2016-3828
Job Locations 
US-NY-New York
US-CA-San Francisco
Category 
Information Services

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


The AIM Administrator is responsible for maintaining application, database, server and network access using various applications and tools.  Responsible for completing access requests and ensuring timely handling, monitoring departmental queue for requests and ensuring work product is in compliance with Policy, Standards and Procedures.  Analyzes requests to various business systems and applications, including creation, deletion and modification of access within business roles and groups, as required.

Responsibilities

  • Responsible for provisioning/de-provisioning of access to applications, infrastructure and operating systems as per established Policy, Standards and procedures.
  • Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues as outlined by Service Level Agreements.
  • Well versed with following processes: New Hire On-Boarding, Employee Off-Boarding, Department Transfers, Access Remediation, and Privileged Access.
  • Assist with troubleshooting and problem analysis by working with other teams, vendors or users in diagnosing and resolving users access issues.
  • Assist with unique/complex security access requests including internal and external audit and disaster recovery testing.
  • Responsibilities include the following:
    • Adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.).
    • Adhering to Bank policies and procedures.
    • Completing required training.
    • Identifying and reporting potential suspicious activity to the BSA/AML Officer.
    • Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Experience/Skills Required:

  • A minimum of 2-3 years of related experience with user provisioning and de-provisioning.
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies standards and procedures, and provide consistent and superior customer service.
  • Must be proficient with the following: Active Directory, Microsoft Exchange, service request management systems.
  • An understanding of financial services industry core banking applications, including mainframe systems.
  • Requires willingness and ability to adapt to rapid changes in order to support and use emerging technologies.
  • Must possess excellent communication skills, both written and verbal.

 

Additional Duties and Responsibilities:

  • Remains informed of job-related issues through networking, training programs, seminars and trade publications.
  • As directed by management, actively seeks technical feedback, advice and training from Engineering and Business Integration resources related to assigned projects or support issues.
  • Works the designated shift between 7:00AM and 7:00PM weekdays, and designated weekend shifts (Saturday and/or Sunday) if/when necessary.
  • May require more than 40 hours per week.
  • Perform other duties when assigned.

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