First Republic Bank

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Training Manager

Training Manager

ID 
2017-4219
Job Locations 
US-CA-San Francisco
Category 
Human Resources

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Training Manager is responsible for the Learning Management system and administering the smooth deployment of all online training content within the platform.  The Training Manager will be the centralized resource for the production of official training completion reporting and analytics.

Responsibilities

RESPONSIBILITES AND DUTIES:

  • Coordinate online training for companywide or functional deployments with all compliance and learning stakeholders.
  • Responsible for packaging training content utilizing a platform like Adobe Captivate, Articulate, or other 3rd party software. Or alternatively, training internal resources to be self-sufficient in producing appropriate training content.
  • Maintenance of learning management system configuration, including catalog structure, notification configuration, business rules, and training requests/approval structures.
  • Facilitate import/upload of external training completions within the learning management system platform to enable data consolidation and official reporting.
  • Produce regularly scheduled and ad hoc reports for a variety of constituencies including but not limited to - HR Management, Internal Audit, Compliance Leads, Department Heads, and Departmental Training Teams
  • Assign training to new hires/new users and LOA returns as part of onboarding process.
  • Review and Audit training assignments regularly and remediate appropriate assignments as necessary.
  • Create and monitor completion metrics. Continually improve completion rates and create measurements of training efficacy.
  • Manage HR training content vendor relationship, build new ones, and act as advisor/liaison as needed for our Compliance partners for their training Vendor relationships. Provide guidance on best practices, deployment strategies, contract expectations, etc. Manage testing of vendor produced content in conjunction with content owners.
  • Manage HR training content vendor relationship, build new ones, and act as advisor/liaison as needed for our Compliance partners for their training Vendor relationships. Provide guidance on best practices, deployment strategies, contract expectations, etc. Manage testing of vendor produced content in conjunction with content owners.
  • Participates with the Training Advisory group to facilitate the review and socialization of training content and roll-outs to ensure management buy-in regarding Compliance requirements
  • Perform duties & responsibilities specific to department functions & activities.

DISCLAIMER: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

SKILLS, KNOWLEDGE AND ABILITIES:

  • 5 -7  years of work related experience
  • 1- 2 year managing a small team
  • Experience with Halogen and/or other learning management systems
  • Team player
  • Provides extraordinary service
  • Exemplifies the First Republic Bank culture and values
  • Bachelor’s degree required

PHYSICAL/MENTAL REQUIREMENTS:

  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.
  • May be required to lift 25-50lbs.

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