First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Lead Trainer will primarily support the Senior Training Manager with the Deposit Academy’s goals and objectives.
Must have experience in curriculum design, facilitating the learning process, assessing outcome and results, have experience with creating training programs in the various training applications, such as online e-learning, WebEx, Video Conferencing, etc., plus instructor led training, self-study, and blended learning curriculum.
Must possess excellent written and verbal communications skills, exceptional customer service orientation, cognitive learning skills, and experience with interfacing with various levels of management successfully.
Must be polished, professional, confident, strong personal presence in large groups, and embody the First Republic Bank Values.
Must be knowledgeable on all bank products, specifically consumer and business deposit accounts, processing, and related compliance requirements.
May require traveling to regional locations.
Recommend a Bachelor’s Degree and must have extensive training and development experience and proven results-driven curriculum design using multiple training methodologies.
Responsibilities include, but not limited to the following:
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.