First Republic Bank

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Cash Management Product Specialist

Cash Management Product Specialist

ID 
2017-4448
Job Locations 
US-CA-San Francisco
Category 
Deposit Services

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

Responsibilities

  • Individual will be responsible for supporting the sales force as a Treasury Management Products expert.
  • Consult with clients to help determine needs, build solutions and implement appropriate FRB TM Products and customizations/configurations as necessary, particularly for complex implementations.
  • Fully versed in all TM products, features and functionality. Able to implement, troubleshoot, and train.
  • Detailed knowledge of TM industry trends in payments, receivables and liquidity
  • Understanding of client discovery process to better understand product needs, including enhancements to existing FRB products as well as new products.
  • Experience with common client banking platforms and solutions (i.e. ERP Systems) and how they interact with the Bank’s systems.
  • Documentation support for procedures, policies, project materials, client materials, and training materials as required.
  • Detailed understanding of the complete product lifecycle and ability to assist and facilitate at each step: Design>Development>Testing>Transition>Operation
  • Understanding of applicable BSA/AML and Compliance obligations as it relates to Treasury Management/Cash Management Products
  • Ability to travel domestically to client sites

Qualifications

  • Strong client support skills with ability to think quickly to address client’s issues or concerns with patience and empathy
  • Banking and Treasury Management/Cash Management Sales and Product experience (5+ years)
  • Excellent written and verbal communications skills, including the ability to work with various levels of management throughout the bank
  • Product Training facilitation experience; ability to train, troubleshoot, and follow-up with clients in person, via phone, or via email
  • Must possess strong interpersonal and organization skills, including the ability to work independently; attention to detail
  • Demonstrated ability to embrace and mirror First Republic Bank’s commitment and focus on the client and his/her needs
  • Proficient in Microsoft Office Suite, WebEx video-conferencing software
  • Professional appearance and demeanor
  • 4 year degree preferred
  • Certified Treasury Professional (CTP) preferred

Physical Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at normal volume, including telephone calls and in person.
  • Speech must be sufficiently coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.

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