• Cash Management Product Specialist

    ID
    2017-4448
    Job Locations
    US-CA-Los Angeles | US-CA-San Francisco
    Category
    Deposit Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

    Responsibilities

    • Individual will be responsible for supporting the sales force (Bankers, Preferred Bankers, Relationship Managers, etc.) as a Treasury Management Products expert in order to help attract, expand and retain balances pertaining to cash management clients.
    • The specialist should consult with clients to help determine needs, build solutions and guide the implementation of appropriate FRB TM Products and customizations/configurations as necessary, particularly for complex implementations.
    • The product consultant should be fully versed in all cash management products offered by FRF (features and functionality) and should help provide a higher level of expertise to clients and prospects in solving cash management problems.
    • The specialist should continually encourage and promote the practice of bringing in a product specialist early to gain the full understanding of a client’s needs in order to create a holistic cash management solution.
    • The TM Product Consultant should consistently promote the purpose of the product consultant and continually offer help to the sales force in order to promote a “consultative approach” to cash management
    • The specialist should maintain a detailed knowledge of TM industry trends in payments, receivables and liquidity and continually share the information in training sessions, internal meetings, etc.
    • The specialist should be highly visible and consistently promote the assistance and expertise offered by the specialist role.

    Qualifications

    • Banking and Treasury Management/Cash Management Sales and Product experience (10+ years)
    • Strong client support skills with ability to think quickly to address client’s issues or concerns with patience and empathy
    • Understanding of client discovery process to better understand product needs, including enhancements to existing FRB products as well as new products.
    • Experience with common client banking platforms and solutions (i.e. ERP Systems) and how they interact with the Bank’s systems.
    • Understanding of applicable BSA/AML and Compliance obligations as it relates to Treasury Management/Cash Management Products
    • Ability to travel domestically to client sites
    • Banking and Treasury Management/Cash Management Sales and Product experience (5+ years)
    • Excellent written and verbal communications skills, including the ability to work with various levels of management throughout the bank
    • Product Training facilitation experience; ability to train, troubleshoot, and follow-up with clients in person, via phone, or via email
    • Must possess strong interpersonal and organization skills, including the ability to work independently; attention to detail
    • Demonstrated ability to embrace and mirror First Republic Bank’s commitment and focus on the client and his/her needs
    • Proficient in Microsoft Office Suite, WebEx video-conferencing software
    • Professional appearance and demeanor
    • 4 year degree preferred
    • Certified Treasury Professional (CTP) preferred

    MENTAL/PHYSICAL REQUIREMENTS: 
     
    The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    Vision must be sufficient to read data reports, manuals and computer screens.
    Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    Must be able to travel in a limited capacity.

     

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