First Republic Bank

Returning Candidate?

Cash Management Product Consultant

Cash Management Product Consultant

ID 
2017-4449
Job Locations 
US-NY-New York
Category 
Deposit Services

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

Responsibilities

  • Individual will be responsible for supporting the sales force as a Treasury Management Products expert.
  • Provide consultation to clients to help determine client needs and appropriate FRB TM Products and customizations/configurations as necessary, particularly for complex implementations.
  • Must become fully versed in all FRB TM products and able to answer questions concerning product features and functionality, implementation, troubleshooting, and banker and client training. Products include but are not limited to Remote Deposit, Lockbox, Cash Vault, ACH, Wire Transfer, Merchant Services, and Bill Pay.
  • Solicit feedback from bankers and clients to better understand product needs, including enhancements to existing FRB products as well as new products.
  • Understanding of client banking platforms and solutions (i.e. ERP Systems) and how they interact with the Bank’s systems.
  • Provide support on documentation for procedures, policies, project materials, client materials, and training materials as required.

Qualifications

  • Strong client support skills with ability to think quickly to address client’s issues or concerns with patience and empathy.
  • Banking and Treasury Management/Cash Management Product and Implementation experience.
  • Excellent written and verbal communications skills, including the ability to work with various levels of management throughout the bank.
  • Product Training facilitation experience; ability to train, troubleshoot, and follow-up with clients in person, via phone, or via email.
  • Understanding of applicable BSA/AML and Compliance obligations as it relates to Treasury Management/Cash Management Products.
  • Must possess strong interpersonal and organization skills, including the ability to work independently; attention to detail.
  • Detailed understanding of the complete product lifecycle: Design>Development>Testing>Transition>Operation.
  • Demonstrated ability to embrace and mirror First Republic Bank’s commitment and focus on the client and his/her needs.
  • Proficient in Microsoft Office Suite, WebEx video-conferencing software.
  • Professional appearance and demeanor.
  • Availability to travel.

Physical Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at normal volume, including telephone calls and in person.
  • Speech must be sufficiently coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.

Options

Share on your newsfeed