First Republic Bank

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Associate I, Consumer Services

Associate I, Consumer Services

ID 
2017-4472
Job Locations 
US-CA-San Francisco
Category 
Deposit Services

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Associate I, Consumer Services will provide technical support by troubleshooting and problem solving for clients experiencing difficulties using all retail applications available on First Republic’s Website. They are responsible for providing excellent client service to both external and internal clients via phone, e-mail, or onsite. 

Responsibilities

  • Excellent verbal and written communication skills.Assist clients by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail.
  • Consistently deliver an exceptional client experience on every client contact.
  • Make outbound calls to clients to provide resolutions for Online Banking and research requests.
  • Ability to effectively to multi task on a regular basis.
  • Ability to work a variety of work schedules based on business needs.
  • Ability to work over-times as needed.
  • Work collaboratively as part of a team to achieve service goals.
  • Ability to adapt to a fluctuating work pace environment.
  • Displays accuracy and thoroughness, while completing work assignments in a timely manner.
  • Adhering to and complying with the applicable, federal and state laws, regulations and guidance.
  • Ability to function in a PC windows or MAC environment.
  • Must be willing to submit to an extensive background check and credit history.
    Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by supervisor.
  • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any clients(s) that enters into a relationship with the Bank


Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

  • Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness and displaying empathy, courtesy, and sensitivity.Some college or equivalent work experience.
  • Requires basic knowledge of Microsoft Windows Operating Systems or MAC, Internet and
  • Internet browsers applications.
  • Possess strong interpersonal skills and maintain composure while dealing with difficult situations.
  • Must be able to work independently and efficiently.
  • Must be flexible with work schedule, including weekends and nights.
  • Team player.
  • Provides extraordinary service.
  • Must be dependable.
  • Furthers the First Republic Bank culture and values.

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