First Republic Bank

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Digital Banking Associate II

Digital Banking Associate II

ID 
2017-4600
Job Locations 
US-NY-New York
Category 
Digital Channels

More information about this job

Overview

 

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

 

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


The Digital Banking Associate is the one-stop-shop for all technology needs for First Republic Banks’s internal and external clients. Those in the position are tasked with mastering all Cash Management platforms – Personal Online Banking, Corporate Online Banking, Mobile Banking, Remote Deposit Capture, Lockbox, and Automated Clearing House.

 

Responsibilities

 

The responsibility of the position is split between client acquisition and client retention.  The Digital Banking Associate works with our sales teams to ensure the onboarding process of new clients goes as smoothly as possible.  The Associate learns the prospective client’s needs and tailors digital solutions based on what will serve the client best.  Associates will also work with existing clients, identifying banking needs and marketing solutions to them that will ensure a richer banking experience.  Through proactive engagement the Associate delivers the same extraordinary service through the digital channels as our clients expect face-to-face.

 

Qualifications

 

  • Associates degree or higher.
  • Computer skills are a must; sales, customer service and/or teaching experience preferred
  • Must be able to work in the United States without need for visa sponsorship
  • Candidate must be a self-starter with exceptional interpersonal skills and the ability to excel in a team environment, as well as on one’s own
  • Strong organizational and prioritization skills are a must
  • Capable of working towards a stated objective without direct daily oversight
  • Must be able to travel as position requires

 

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