First Republic Bank

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MuleSoft Engineer

MuleSoft Engineer

ID 
2017-4631
Job Locations 
US-CA-San Francisco
Category 
Information Security

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Mulesoft Engineer is responsible for the solution design, configuration, oversight, review, implementation and support for the Mulesoft Platform.   As an engineer you will upgrade the software, maintain runbooks, deploy updated solutions, and configure settings in the environment. You will provide on call production support on a rotational basis. You will create requests tickets for other infrastructure teams who create and support the Hardware for the environment.

Responsibilities

Responsibilities:

  • Provide operational support for MuleSoft deployments and production incident response
  • Leverage infrastructure automation tools to eliminate manual effort, and to detect and resolve potential problems before they degrade using MuleSoft platform
  • Develop anticipated operational processes, practice exception handling as part of go-live integration processes
  • Periodically, review known issue list on MuleSoft Support Portal, modify the manual based on experience
  • Integrate MuleSoft platform monitoring with corporate standard tool to make it easier for the operations support staff; train them in using the tools and alerts; practice exception handling
  • Provide the diagnostics info to MuleSoft Support through the portal for expeditious recovery – configuration profile, monitoring details and current state
  • Define MuleSoft Infrastructure Upgrade policy and frequency

Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

  • Requires a minimum of five years operations experience, including demonstrated knowledge using and/or supporting monitoring in an enterprise environment
  • Requires experience escalating incidents including working with cross-functional teams to resolution.
  • A strong background in Linux systems, including shell scripting and performance tuning
  • Good understanding of Internet technologies and protocols (TCP/IP, DNS, HTTP, SSL, etc.)
  • Experience in Mule Clustering, Load Balancing & MuleSoft MMC
  • Experience working with the web standards relating to APIs (OAuth, SSL, CORS, JWT, etc.).
  • Coding skills in Python, PHP, or another interpreted scripting languages
  • Experience using a configuration management tool like GIT/Bit bucket
  • Working knowledge of system administration and server commands
  • Understanding of data formats such as XML, CSV, and JSON
  • Understanding of typical integration technologies as in JMS, JDBC, REST & SOAP
  • Familiarity with general monitoring principles, as well as tools like Splunk, New Relic
  • Knowledge about the deployment and maintenance of Java web applications
  • Working knowledge of Windows Server environments.
  • Familiar with MSSQL, SSIS packages and Informatica Workflows.
  • Knowledge of UNIX shell scripting is a plus.
  • Self-directed: works independently and is able to fulfill job requirements with minimal supervision.
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times.
  • Assists Operations Control management increase departmental effectiveness by identifying opportunities for improvement and suggesting superior alternatives.
  • Trains other staff in new technologies, methods or process, when required.
  • Applies deductive reasoning in decision making.
  • Must possess excellent communication skills and the ability to independently solve complex technical issues.
  • Team player.
  • Furthers the First Republic Bank culture and values.

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