First Republic Bank

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Digital Banking Associate I

Digital Banking Associate I

ID 
2017-4669
Job Locations 
US-MA-Boston
Category 
Digital Channels

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Digital Banking Intern provides support for all client-facing digital products the Bank offers. Those in the position are tasked with mastering all Cash Management platforms – Personal Online Banking, Corporate Online Banking, Mobile Banking, Remote Deposit Capture, Lockbox, and Automated Clearing House

 

 

 

Responsibilities

 

DUTIES AND RESPONSIBILITIES:

  • The primary responsibilities of the Associate are client acquisition and client retention.  Those in the position work with our sales teams to ensure the onboarding process of new clients goes as smoothly as possible.  The Intern learns the prospective client’s needs and tailors digital solutions based on what will serve the client best.  Interns will also work with existing clients, identifying banking needs and marketing solutions to them that will ensure a richer banking experience.  Through proactive engagement, the Intern works to ensure the company delivers the same extraordinary service through the digital channels as our clients expect face-to-face.
  • Working closely with our Preferred Banking and Relationship Management teams, Interns will also be exposed to First Republic’s unique relationship-driven culture. Interns will also partner with the product development teams, utilizing client feedback when making decisions about future product offerings  They will be mentored and allowed the opportunity to learn about First Republic’s private banking, lending and wealth management products. By managing their own schedules, Interns also have the opportunity to work on ad hoc projects with various departments across the Bank. A successful Intern develops a network within the Bank that often leads to full-time employment after completion of the Internship Program.

 

Qualifications

 

REQUIREMENTS:

  • Minimum One-Year Commitment
  • Must be able to work in the United States without need for visa sponsorship.
  • Current students who live within commuting distance of the Bank year-round.
  • Hourly Commitment: Minimum commitment of 15 hours per week during the academic year, and a full-time schedule during the summer and winter breaks.
  • Candidate must be a self-starter with exceptional interpersonal skills, and excels in a team environment, as well as on one’s own.
  • Computer skills are a must; sales, customer service and/or teaching experience preferred.

 

PHYSICAL REQUIREMENTS:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting as well as walking or standing for brief periods of time.
  • Must be able to travel as position requires, including to client’s home or place of business.
  • May be required to lift up to 25lbs.

 

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