First Republic Bank

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Preferred Banking Client Services Quality Control Senior Specialist

Preferred Banking Client Services Quality Control Senior Specialist

ID 
2017-4683
Job Locations 
US-NY-New York
Category 
Banking

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

The QC Senior Specialist position is responsible for all first-and second-level review of new accounts and account changes which involves reviewing documentation, all applicable Bank systems and KYC to ensure all accounts are in line with policy and Bank procedures. Additional responsibilities include properly maintaining findings within QC Documentation Databases and Logs for assigned accounts. An adept understanding of deposit documentation requirements and complex business structures is preferred for this position. 

Responsibilities

 

DUTIES AND RESPONSIBILITIES:

  • Review new accounts as well as change requests as assigned by QC Assistant Manager and update the QC Documentation database with exceptions as applicable.  Properly communicate outstanding KYC issues with Preferred Bankers.
  • Review KYC for completeness and quality of content.  Escalate any issues or hard stops to QC Management to ensure proper protocol is following in a timely manner.
  • Review and clear pending exceptions in a timely manner.  Work with Assistant Manager, when necessary, to resolve any outstanding items.
  • Answer questions raised by Preferred Bankers regarding Deposit Procedures
  • Analyze Special Approval requests for Management approval.
  • Discuss account issues with BSA/AML team
  • Pull and review reports and manage research queries for Managers
  • Provide QC status updates and reporting QC numbers to Management upon request
  • Familiarize and review all policy and procedure (P&Ps) updates on Bank policy, internal QC procedures on the team SharePoint site, and BSA/AML KYC policies on Bank intranet as frequently as necessary in order to proactively identify opportunities to improve the quality of reviews.
  • Assist with the training of new QC Associates and QC Specialists
  • Assist with regional team when Assistant Manager is not located in same office or on vacation.  It is expected for all Senior Specialists to take more of a leadership role in the group and assist with adhoc projects as needed. 
  • Complete ad-hoc special projects as outlined by the Alternative Investment Assistant Manager. 
  • Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by Management.
  • Cross-train with Preferred Bankers and Client Services staff to have a well-rounded understanding of the bank’s deposit products and related transactions to provide back-up assistance as needed, including having a clear grasp of BSA/AML/KYC policies and procedures.
  • Provide oversight to ensure compliance with BGB and regulatory requirements on
    (a) Deposit Documentation (New Accounts, Supersedes, Multivesting, and Miscellaneous)
    (b) Regulatory Documentation (KYC, disclosures, review)
    (c) Ensure documents imaged are uploaded with quality
    (d) Identify any rejects/issues with Imaging/FP and escalate to QA Supervisor 
    (e) Other tasks related to account documentation as assigned to support the team.
  • Additional responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
  • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

Qualifications

 

KEY SKILLS, KNOWLEDGE AND ABILITIES:

  • The successful candidate will be someone who can demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner.  A bachelor’s degree in addition to at least 3-5 years’ experience in banking or an equivalent industry is preferred. Complete knowledge of banking platforms used by the bank – OSI/Total Plus, Flightpath, OnBase, Ephesoft Scanning, Outlook, Adobe Acrobat, MS Office, etc.
  • Critical Thinking
  • Team player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values

 

MENTAL/PHYSICAL REQUIREMENTS:

  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.
  • May be required to lift 25-50lbs.

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