First Republic Bank

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Manager, Facilities & Administrative Services

Manager, Facilities & Administrative Services

ID 
2017-4713
Job Locations 
US-CA-Palo Alto
Category 
Administrative

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

 

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Manager, Facilities & Administrative Services works directly with the SVP and VP, Facilities & Administrative Services, to oversee the facilities maintenance, office build-outs, tenant improvements, and office & employee moves for the company.  As the Manager, Facilities & Administrative Services, this person must have a strong understanding of lease negotiations and contract language.  The manager will also have strong project management and communication skills for directing and coordinating a variety of facilities projects.  This knowledge will also be used to direct staff, vendors, and contract resources for the Administrative Services Department.  This position is also charged with overseeing other staff associated with the group including, but not limited to, reception staff and administrative associates.

Responsibilities

  • Works directly with the SVP and VP, Facilities & Administrative Services, to oversee facilities maintenance, branch build-outs, tenant improvements, and office moves.
  • Provides leadership to ensure that facilities issues/problems are resolved and/or escalated in a timely, cost-effective manner and to the satisfaction of the end user.
  • Oversees and directs other Administrative Services staff, including Receptionists, Facilities and Administrative Coordinators, and Office Assistants.
  • Responsible for coordinating and reporting activities for projects to management and facilitating communication among all parties involved in each project.  Issues timely project status reports and inter-department team requirements, including vendor relations.
  • Establishes and maintains business partner relationships with outsourcing vendors, service providers, suppliers, Information Systems staff and department heads.
  • Assists with space planning and coordination of resources for placing new hires and relocating employees.
  • Works with Business Continuity Department to update and assist with floor warden training and disaster recovery efforts.
  • Remains informed of job-related issues through networking, training programs, seminars, and trade publications.
  • Attends meetings when necessary.
  • Maintains a flexible work schedule.
  • Performs duties & responsibilities specific to department functions & activities.
  • Performs duties & responsibilities as required or assigned by supervisor.
  • Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training,  4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank

Qualifications

Key Skills, Knowledge & Abilities:

  • Prior facilities management experience (corporate office setting preferred)
  • Bachelor’s degree required; additional education or certifications highly regarded.
  • Excellent written and verbal communication skills required for interactions with all levels of management and staff.
  • Strong attention to detail required.
  • Self-motivated individual that can prioritize work activity and meet deadlines.
  • Knowledge of some of the processes and regulations related to the Facilities group functions will be highly regarded.
  • Team Player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values

 

Physical/Mental Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel in a limited capacity.

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