First Republic Bank

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Platform Support Engineer

Platform Support Engineer

Job Locations 
US-CA-San Francisco
US-CA-Walnut Creek
Information Services

More information about this job


First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


The Digital Platform Support Engineer reports to the Digital Platform Support Lead. In this position you will be an engineer in First Republic Bank’s Digital Platform Support team delivering strategy, providing early warning and incident resolution. Providing Monitoring and Alerting response services, you will be our subject matter expert in industry leading issue response for our OnCall platform support team. Using your applications as well as systems training and expertise, you will provide investigative and alert triage, troubleshooting and issue resolution expertise. As a Digital Platform support team member you will own issues from root cause analysis through resolution and final closure including timely updates to business stakeholders.


  • Works as part of a support team to prevent, coordinate and represent incidents through proactive monitoring, issue triage and communication.
  • Monitor alerts, respond to incident tickets, and triage issues as required.
  • Escalate trouble tickets according to standard operating procedures and provide support to other technicians/engineers as needed.
  • Provides platform support by answering inbound calls/emails from client supporting organizations and external groups and perform the necessary support required to resolve issues.
  • Provide support during large scale outages and disaster recovery efforts.
  • Create, use and maintain Knowledge Base and Runbook documentation for reference and troubleshooting problems.
  • Shift work and the ability to participate in an on-call rotation as needed is required.
  • Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by supervisor.
  • Responsibilities include the following:
    • Adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.).
    • Adhering to Bank policies and procedures.
    • Completing required training.
    • Identifying and reporting potential suspicious activity to the BSA/AML Officer.
    • Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.



  • Must have 5+ years of development experience with financial services applications and formal education with experience in Computer Information systems (or related field) and customer service.
  • Strong and proven technical skills across various databases including Oracle, SQL Server and DB2.  Experience with ETL.
  • Data Architecture, Modeling and Lineage practice and knowledge for data movement and sufficiency. 
  • Information Technology Architecture and System and Data Integration knowledge and practices. 
  • Proficient in software development life cycle – including requirement analysis, preparing high - level program technical specifications after analyzing business requirements, design, development, testing, implementation, documentation and troubleshooting.
  • Supports the process of translating business needs into formal deliverables.
  • Performing technical maintenance and analyzing and supporting vendor developed applications and products to include debugging and troubleshooting the production environment.
  • Expertise in innovation and the ability to think strategically about how to advance business-led solutions.
  • Proven ability to build strong, cohesive partnerships with internal and external stakeholders.
  • Strong sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for key projects / issue resolution.
  • A track record demonstrating a high level of personal initiative, setting and achieving challenging goals.
  • Team player.
  • Provides extraordinary service.
  • Furthers the First Republic Bank culture and values.


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