First Republic Bank

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Manager, Program Development

Manager, Program Development

ID 
2017-4864
Job Locations 
US-CA-San Francisco
Category 
Management

More information about this job

Overview

First Republic and its subsidiaries offer private banking, private business banking and private wealth management, including investment, trust and brokerage services. First Republic specializes in delivering exceptional, relationship-based service, with a solid commitment to responsiveness and action. Services are offered through preferred banking or wealth management offices primarily in San Francisco, Palo Alto, Los Angeles, Santa Barbara, Newport Beach, San Diego, Portland, Boston, Palm Beach, Greenwich, and New York City. First Republic offers a complete line of banking products and wealth management for individuals and businesses.

 

First Republic’s “Operations Analysis & Process Improvement” (OAPI) office works across the enterprise to support identification and resolution of operational inefficiencies or enhancement opportunities. The team will work collaboratively to drive improvements to client experience, operational efficiency and risk management as part of the Continuous Process Improvement (CPI) Initiative, and operational readiness for certain critical implementations in the Bank’s IT & Ops Roadmap.

 

Over the years, First Republic’s focus on exceptional, relationship-based service and consistent leadership has led to continuous growth and profitability. At First Republic, it’s all about embracing change; every person has the opportunity to grow and contribute. First Republic is in a fast-moving, high-growth area with huge potential. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Being a member of the First Republic team means you will specialize in a particular competency - Risk, Banking and Capital Investments, or Information Technology Services.

 

This position reports to the Vice President, Head of Operations Analysis & Process Improvement (OAPI). The Manager of Program Development will own and manage all aspects of marketing, communications, employee engagement and program development for the Continuous Process Improvement (CPI) initiative. The CPI initiative engages employees across the Bank to identify operational improvement opportunities and implement solutions. This role will help develop an operating framework to manage an inventory of those initiatives, develop and deploy timely marketing and communication plans across all levels of the organization, and creatively drive employee engagement (e.g. gamification of operational improvement challenges).

This role requires a proven ability in managing the marketing and communication aspects at the program level, ability to develop and deploy training, as well as meet reporting needs across all levels of the organization. This role has the exciting opportunity to work with employees across the organization to achieve these goals.

Responsibilities

  • Support the OAPI team with managing initiatives enterprise-wide that promote operational process improvement. Support includes but is not limited to:

    1. Employee idea and project inventory management
    2. Initial Assessment
    3. Marketing & Communications
    4. Reporting
  • Develop a communications plan and protocol for a project undertaken across its lifecycle (initiation through completion). Tailor the communications plan contingent upon phase, type of initiative, impact, effort and other relevant factors.
  • Develop and implement a framework to drive employee engagement and participation within the CPI program. Employ tools that inspire collaboration and engagement via gamification and interactivity. Manage all aspects of this solution including vendor assessment, vendor management, implementation, deployment, communications, training, maintenance, and evaluation.
  • Managing the inventory of initiatives and managing the employee engagement platform will include consultative interaction with employees who submit initiative proposals. The manager will review initiative proposals for clarity and completeness, following up with employees when necessary. The manager will also interact with employees on the engagement platform.
  • Additional responsibilities include the following:

    1. Adhering to and complying with all applicable federate laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.)
    2. Adhering to Bank policies and procedures
    3. Completing required training

DISCLAIMER:

Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects Management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Key Skills, Knowledge, and Abilities:

  • Ability to execute discretion with confidential information
  • Excellent oral, written and visual communication skills
  • Strong Microsoft Outlook, Word, Excel and PowerPoint skills
  • Confident interacting with executives
  • Detail-oriented and organized
  • Team player
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values

Experience & Education:

  • Bachelor’s degree or equivalent in relevant discipline
  • 4-6 years of relevant work experience required
  • 4+ years of Marketing & Communications experience required
  • User Experience (UI / UX) development experience preferred
  • Initiative/program/campaign development and launch experience preferred
  • Project/program management experience preferred
  • Process improvement experience preferred
  • Banking / financial services experience preferred
  • Professional services or consulting experience preferred
  •  

Mental/Physical Requirements:

  • The ability to learn and comprehend basic instructions; understand the meaning of words and respond effectively; and perform basic arithmetic accurately and quickly
  • Vision must be sufficient to read data reports, manuals and computer screens
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions
  • Position involves sitting most of the time but may involve walks or standing for brief periods of time
  • Must be able to travel as position requires
  • May be required to lift 25-50lbs

 

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