First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
As an ATM & Card Services Specialist, you are responsible for providing extraordinary service to our internal and external clients. The position is responsible for processing incoming ATM and Visa Debit card dispute and fraud claims in compliance with Regulation E and Visa or PIN Network requirements. In this role, you will act as an advocate for our clients and identify all viable solutions to remedy claims in the client’s favor with minimal losses to the Bank, while responding to a high volume of phone calls, emails, faxes, and written requests for service. This position will provide support for all day-to-day operations.
We are looking for a detail-oriented and highly organized candidate who will thrive in a fast-paced environment.
Duties and Responsibilities