First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Head of Consumer Digital Banking Strategy and Enterprise Mobile Services is responsible for the delivery and support of First Republic Bank’s Digital Client Experience for both the Consumer Web and Mobile channels, as well as the Mobile channel for Corporate and Wealth Management Clients. The role is focused on conception, delivery, maintenance and ongoing innovation of the Bank’s authenticated mobile and online properties.
This individual will directly lead the Consumer Digital, Enterprise Mobile and Payments product teams, and have dotted-line responsibility for a group of talented Scrum-masters and Business Analysts. This is both a strategic and “hands-on” execution role which will require working closely with many teams across First Republic and its vendor partners, and across levels of seniority from the C-level suite on down.
This role reports to the SVP, Head of Digital Channels.
Drive development of the bank’s Web and Mobile Client Experience, which entails day-to-day management oversight of digital offerings within First Republic’s authenticated properties. The successful candidate will develop a deep understanding of First Republic Private Banking Clients, including their use of online and mobile banking (and wealth management) channels by actively engaging with clients and the First Republic client-facing teams on a consistent basis (relationship managers, preferred bankers, wealth managers, etc.).
Responsible for the Consumer Digital Online and Mobile Roadmap, and a key contributor to the creation and ongoing delivery of the Authenticated Digital Channels Strategy.
In Partnership with Digital Corporate and Wealth Management colleagues, drive the mobile roadmap in support of those client segment digital strategies.
Produce and present product-related management reports on an ongoing basis as required, and ensure adherence to the governance requirements of First Republic’s Project Management Office.
Work closely with Digital Channels teams (UX, Analytics and Engagement, Corporate Digital Banking, Digital Wealth Management, etc.) and key internal business partners including Marketing, Deposit Services, Information Services and Risk Management teams to manage the cross-channel client experience within the Digital Channels properties.
Optimize the services of our partnered vendors by effectively managing the relationships and their deliverables.
Define and analyze metrics that provide insight into usage and client experience associated with products and features under management. Utilize these metrics effectively for key product decisions. Apply analytics insights for Mobile personalization efforts.
Keep abreast of competitive products and industry trends, and contribute findings to the maintenance of the product roadmap.
Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Skills, Knowledge & Abilities: