First Republic Bank

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Vice President, Head of Mobile

Vice President, Head of Mobile

ID 
2017-4930
Job Locations 
US-CA-San Francisco
Category 
Digital Channels

More information about this job

Overview

 

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The VP, Head of Mobile - Digital Channels is responsible for delivering Digital Client Experience. This includes conception, delivery, maintenance and evolution of the Bank’s authenticated mobile products across Consumer, Corporate, and Wealth Management businesses. Mobile personalization is a critical aspect of this role across each of these areas. In addition, this role is responsible for efforts supporting an active Innovation work-stream.


This individual will be responsible for managing a team of experienced product managers and will have dotted line responsibility for a group of talented Scrum-masters and Business Analysts. 


This is both a strategic and execution role which will require the individual to work closely with many teams across First Republic and across levels of seniority from the C-level suite on down.


This role reports to the SVP, Head of Digital Channels.

 

Responsibilities

  1. Responsible for driving the First Republic Mobile Client Experience, which entails day-to-day oversight, management, and reporting of digital offerings under management. This includes:
    • Development of a deep understanding of First Republic Clients, including their use of online and mobile banking channels by actively engaging with clients and the First Republic client-facing teams on a consistent basis (relationship managers, preferred bankers, wealth managers, etc.), managing production and future releases under development. Critical to in-flight projects is a strong understanding of executing software projects in a highly regulated environment using Agile / Scrum.
  2. Provide key input into Authenticated Digital Channels strategy and responsible for Mobile roadmap.
  3. Key partner in developing the Consumer Digital Banking Roadmap.
  4. Work closely with Digital Channels teams (UX, Analytics and Personalization, Corporate Digital Banking, etc.) and key internal business partners including Marketing, Deposit Services, Information Services and Risk Management teams to manage the cross- channel client experience within the digital channels properties.
  5. Optimize the services of our partnered vendors by effectively managing the relationships and their deliverables.
  6. Define and analyze metrics that provide insight into usage and client experience associated with products and features under management. Utilize these metrics effectively for key product decisions. Apply analytics insights for Mobile personalization efforts. 
  7. Keep abreast of competitive products and industry trends, and contribute findings to the maintenance of the product roadmap.
  8. Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

Qualifications

  • Deep experience with Mobile Product Management and, ideally financial services, specifically Consumer Digital Banking, Corporate Digital Banking, Digital Wealth Management.
  • Demonstrated Expertise in software implementation projects using Agile and, ideally, experience implementing Agile in a waterfall environment. 
  • Demonstrated ability to build relationships and work across multiple internal stakeholders, business areas, and external providers to develop a roadmap and deliver high quality solutions (Full Lifecycle ownership from ideation through to implementation and support.)
  • Strong experience working with Risk Management partners (OpsRisk, Compliance, BSA/AML, Fraud Prevention, Information Security) on new digital products that may or may not have ever been released to the market.
  • Implementation and execution focused with hands-on, ‘roll up your sleeves’ experience but with a strategic lens to guide the team in the appropriate long term direction.
  • Proven ability to articulate a clear vision and get buy-in across a large organization for cutting edge digital (ideally mobile) initiatives.
  • Ability to look at key client needs along with the latest technology trends impacting the mobile financial services space.
  • A strong team player and leader with excellent planning and managerial skills. 
  • Excellent communication and interpersonal skills, including ability to deliver presentations across the firm.
  • Provides extraordinary service

 

Education/work experience:

  • Undergraduate degree required (Masters preferred but not required)
  • 10+ years of digital product management experience required, with 5+ specifically in Banking and/or Financial Technology 
  • Expert knowledge of Mobile Financial Services
  • Expert knowledge of technical product management
  • Expert knowledge of enterprise software project execution

Mental/Physical Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    Must be able to travel in a limited capacity.

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