First Republic Bank

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VP, Head of Consumer Digital Banking Strategy & Enterprise Mobile Services

VP, Head of Consumer Digital Banking Strategy & Enterprise Mobile Services

ID 
2017-4930
Job Locations 
US-CA-San Francisco
Category 
Digital Channels

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

 

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

 

The Head of Consumer Digital Banking Strategy and Enterprise Mobile Services is responsible for the delivery and support of First Republic Bank’s Digital Client Experience for both the Consumer Web and Mobile channels, as well as the Mobile channel for Corporate and Wealth Management Clients. The role is focused on conception, delivery, maintenance and ongoing innovation of the Bank’s authenticated mobile and online properties.

 

This individual will directly lead the Consumer Digital, Enterprise Mobile and Payments product teams, and have dotted-line responsibility for a group of talented Scrum-masters and Business Analysts. This is both a strategic and “hands-on” execution role which will require working closely with many teams across First Republic and its vendor partners, and across levels of seniority from the C-level suite on down.

 

This role reports to the SVP, Head of Digital Channels.

Responsibilities

  • Drive development of the bank’s Web and Mobile Client Experience, which entails day-to-day management oversight of digital offerings within First Republic’s authenticated properties. The successful candidate will develop a deep understanding of First Republic Private Banking Clients, including their use of online and mobile banking (and wealth management) channels by actively engaging with clients and the First Republic client-facing teams on a consistent basis (relationship managers, preferred bankers, wealth managers, etc.).

  • Responsible for the Consumer Digital Online and Mobile Roadmap, and a key contributor to the creation and ongoing delivery of the Authenticated Digital Channels Strategy.
    In Partnership with Digital Corporate and Wealth Management colleagues, drive the mobile roadmap in support of those client segment digital strategies.

  • Produce and present product-related management reports on an ongoing basis as required, and ensure adherence to the governance requirements of First Republic’s Project Management Office.

  • Work closely with Digital Channels teams (UX, Analytics and Engagement, Corporate Digital Banking, Digital Wealth Management, etc.) and key internal business partners including Marketing, Deposit Services, Information Services and Risk Management teams to manage the cross-channel client experience within the Digital Channels properties.

  • Optimize the services of our partnered vendors by effectively managing the relationships and their deliverables.

  • Define and analyze metrics that provide insight into usage and client experience associated with products and features under management. Utilize these metrics effectively for key product decisions. Apply analytics insights for Mobile personalization efforts. 

  • Keep abreast of competitive products and industry trends, and contribute findings to the maintenance of the product roadmap.

  • Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training,  4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

Qualifications

Skills, Knowledge & Abilities:

  • Deep experience with Digital Product Management and Strategy Development, ideally in financial services. Must have strong expertise and track record in one or more of the following: Consumer Digital Banking (strongly preferred), Corporate Digital Banking, Digital Wealth Management.
  • Deep Mobile Product Management experience required
  • Demonstrated Expertise in software implementation, in both a software development as well as a SaaS context (integration of vendor solutions)
  • Track record delivering projects using Agile/Scrum in a highly-regulated environment and, ideally, experience implementing Agile in a legacy waterfall environment. 
  • Demonstrated ability to build strong relationships and work across multiple internal stakeholders, business areas, and external providers to develop a strategy, roadmap and deliver high quality solutions (Full Lifecycle ownership from ideation through to implementation and support.)
  • Strong experience working with IT Partners as well as Risk Management partners (OpRisk, Compliance, BSA/AML, Fraud Prevention, Information Security) on new digital products that may or may not have ever been released to the market.
  • Implementation- and execution-focused with hands-on, ‘roll up your sleeves’ experience but with a strategic lens to guide the team in the appropriate long-term direction.
  • Proven ability to articulate a clear vision and get buy-in across a large organization for cutting edge digital (ideally mobile) initiatives.
  • Ability to look at key client needs along with the latest technology trends impacting the mobile financial services space.
  • A strong team player and leader with excellent planning and managerial skills. 
  • Excellent communication and interpersonal skills, including ability to deliver presentations across the firm.
  • Provides extraordinary service.


Education/Work Experience:

  • Undergraduate degree required (Masters preferred, but not required)
  • 7+ years of digital product management experience in Financial Services, preferably Banking
  • Knowledge of, and experience working with, modern and emerging Fintech solutions
  • Expert knowledge of Mobile Financial Services
  • Expert knowledge of B2C Consumer Product Management
  • Expert knowledge of technical product management
  • Expert knowledge of enterprise software project execution

 

Physical/Mental Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel in a limited capacity.

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