First Republic Bank is looking for a talented, motivated professional with extraordinary customer service skills to join our Lending Services Client Care team. As a Lending Services Client Care Specialist, you will be primarily responsible for supporting both the Commercial and Residential lending groups by responding to any inquiries, requests, and problems in a timely and successful manner. This will be an exciting opportunity to interact and develop relationships with Business Bankers, Relationship Managers, Project Teams, Loan Originations, Eagle Lending, Deposits/Client Service teams, and external clientele. Utilizing thorough knowledge of all First Republic lending products, you will independently bring most client inquiries to a satisfactory resolution; at times acting as a liaison between customers and various lending groups to resolve more complex requests or issues.
You will also own a wide variety of responsibilities including, but not limited to, performing maintenance, advances, payments, reversals, fee waivers, and report monitoring. You will also have the opportunity to evaluate Loan Servicing policies, practices, and workflows, while partnering with cross-functional First Republic teams in order to actively identify opportunities to collaborate and enhance efficiency.
Additionally, you will:
Must be able to provide extraordinary customer service.
Proactive individual able to operate efficiently in a fast paced environment.
Must be a quick learner and ability to manage multiple priorities.
Must be able to quickly forge effective working relationships with a variety of personalities.
Excellent verbal and written communication skills.
Furthers the First Republic Bank culture and values.
Must be able to deal with ambiguous situations.
Process and deadline oriented.