First Republic Bank

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Vice President, User Experience

Vice President, User Experience

ID 
2017-4967
Job Locations 
US-CA-San Francisco
Category 
Digital Channels

More information about this job

Overview

The Head of User Experience for Digital Channels is responsible for overseeing the digital user experience within First Republic Bank’s client facing, authenticated digital channels. Central to this is supporting the delivery of First Republic Bank’s digital experiences for Consumer Private Banking, Corporate Private Banking and Wealth Management clients. The role is focused on conception, delivery, maintenance and ongoing innovation of the client service and sales experience.

 

The candidate will lead the UX team of designers, translating high level requirements into elegant, intuitive digital experiences reflecting First Republic’s commitment to exceptional client service. Additionally, this role will serve on the Digital Channels leadership team and contribute to the overall strategic direction of First Republic’s Digital Channels.

 

The successful candidate will be experienced conceiving and communicating design strategy with audiences of varying backgrounds. Importantly, the candidate must have experience leading, developing and mentoring teams of user experience and design professionals, including direct reports as well as contract and agency staff. Additionally, the Head of UX is expected to maintain a hands-on role with direct design and user experience involvement.

 

Focus will include expansion of existing digital properties, as well as direct leadership in building out new properties.

 

This role reports to the SVP, Head of Digital Channels.

Responsibilities

  • Collaborate with key stakeholders across Digital Channels and the broader organization to support business goals for existing and new features and products. Engage with clients and client-facing teams to understand their needs.
  • Provide strong thought leadership and vision within the Digital Channels department. Work closely with teams including Analytics, Consumer Digital Banking, Corporate Digital Banking, Communications and Senior Leadership to drive product development roadmap and user experience strategy, supporting Digital Service and Sales efforts.
  • Plan, oversee and utilize user/client research studies to guide informed decision-making at all phases of development. Socialize findings in a way that is relevant and approachable to a diverse audience.
    Produce and present product-related management reports on an ongoing basis as required.
  • Optimize the services of our partnered external providers by effectively managing the relationships and their deliverables.
  • Develop and mentor a team of skilled user experience professionals. Define and champion the design methods used to inform product development using the agile process.
  • Keep abreast of competitive products and industry trends, and contribute findings to the development and maintenance of product roadmaps.
  • Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, and 4) identifying and reporting suspicious activity to the AML Officer.

 

Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Skills, Knowledge & Abilities:

  • Experienced management of high performing and impactful design teams.
  • Experience with both mobile and desktop consumer facing products/applications.
  • Track record delivering projects using Agile/Scrum.
  • Experience working on new digital products that may be first to market capabilities.
  • Track record in developing exceptional digital servicing experiences as well as in supporting sales initiatives via digital channels.
  • Implementation- and execution-focused with hands-on, ‘roll up your sleeves’ experience, but with a strategic lens to guide the team in the appropriate long-term direction.
  • Previous banking or other financial services background helpful, but not required. Experience operating in a regulated environment is a plus.
  • Demonstrated ability to build strong relationships and work across multiple internal stakeholders, business areas, and external providers.
  • Excellent communication and interpersonal skills, including ability to deliver presentations across the firm.
  • Proven ability to articulate a clear vision and get buy-in across a large organization for cutting edge digital (ideally mobile) initiatives.
  • Ability to look at key client needs along with the latest technology and user experience trends impacting the mobile financial services space.
  • A strong team player and leader with excellent planning, leadership and managerial skills. 
  • Provides extraordinary service.


Education/Work Experience:

  • Undergraduate degree required (Masters preferred, but not required)
  • 12+ years of digital interface, visual and user experience design
  • Knowledge of, and experience working with, modern and emerging Fintech solutions is ideal

Physical/Mental Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel in a limited capacity.

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