The Head of User Experience for Digital Channels is responsible for overseeing the digital user experience within First Republic Bank’s client facing, authenticated digital channels. Central to this is supporting the delivery of First Republic Bank’s digital experiences for Consumer Private Banking, Corporate Private Banking and Wealth Management clients. The role is focused on conception, delivery, maintenance and ongoing innovation of the client service and sales experience.
The candidate will lead the UX team of designers, translating high level requirements into elegant, intuitive digital experiences reflecting First Republic’s commitment to exceptional client service. Additionally, this role will serve on the Digital Channels leadership team and contribute to the overall strategic direction of First Republic’s Digital Channels.
The successful candidate will be experienced conceiving and communicating design strategy with audiences of varying backgrounds. Importantly, the candidate must have experience leading, developing and mentoring teams of user experience and design professionals, including direct reports as well as contract and agency staff. Additionally, the Head of UX is expected to maintain a hands-on role with direct design and user experience involvement.
Focus will include expansion of existing digital properties, as well as direct leadership in building out new properties.
This role reports to the SVP, Head of Digital Channels.
Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Skills, Knowledge & Abilities: