This position reports to the Program Manager, Operations Analysis & Process Improvement (OAPI). This Program Manager (PM) will partner with various functional groups to identify and implement opportunities for Robotic Process Automation (RPA). This role will be responsible for executing and maintaining a sustainable and scalable RPA program including, but not limited to the identification and prioritization of ‘bot’ use cases, development and deployment as well as maintenance and monitoring.
The PM will own all aspects of the execution of each ‘bot’ use case. This includes collaborating with process owners to gather and analyze as-is and to-be RPA processes, translating requirements into process improvement and process re-engineering, overseeing development and testing and working with Information Services and other appropriate stakeholders to successfully implement and demonstrably improve the process. The PM will also be responsible for change management within the ‘bot’ environment – including but not limited to capacity optimization. The PM will also report and track success metrics on a regular cadence.
Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects Management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts Management’s right to assign or reassign duties and responsibilities to this job at any time.
Essential Skills, Bodies of Knowledge and Abilities