First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
Responsible for day to day operations of the ATM Department whose responsibilities include: Processing Reg E claims, Cash Controls, Monitoring potential fraudulent ATM card activity, as well as overall support to banking offices for ATM, Cash Dispense Units, ACD Call Monitoring, ATM Inbox, Daily and Monthly GL Certifications, Pull Requests, Enfact, Procedures, Cross-Train and Magtek/QwuickCard Operations. Provide a high level of customer service, accountable team support, first call resolution, ensure all regulatory and bank security, policy and procedures are followed (i.e. identity of caller by industry standards, using proper verbiage, protecting account information, etc.). Assist on special projects. Provide support to other markets as needed.
Duties and Responsibilities
Skills, Knowledge and Abilities: