First Republic Bank

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Associate, Online Brokerage

Associate, Online Brokerage

ID 
2017-5110
Job Locations 
US-CA-San Francisco
Category 
Wealth Management

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

 

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service

 

The Online Brokerage team provides client service and administrative support to our brokerage clients who have an online account and handle their investments in a self-directed manner.

The job will be primarily to support the current members of the Online Brokerage Support Team in their daily duties.

 

The candidate will primarily assist with the daily administrative & onboarding duties as well as account maintenance duties. The candidate will liaise with internal departments such as the FRSC Trading Desk, PWM Operations, FRB employees, FRB Bankers, Wealth Advisors and in some occasions the clients themselves.

Responsibilities

Client Onboarding - Responsible for Onboarding all Online Brokerage accounts

  • Communicating with client on all documents required, sending out proper documents, receiving back documents, vetting documents for accuracy & completion
  • Following up with client for missing documentation and assisting Client Onboarding - Responsible for Onboarding all Online Brokerage accounts
    • Communicating with client on all documents required, sending out proper documents, receiving back documents, vetting documents for accuracy & completion
  • Following up with client for missing documentation and assisting Client service - Center point of contact for all client service related issues for the platform
    • Rollover questions (401K to IRA’s)
    • Year-end 1099 questions and general tax related issues
    • Website training / questions (guiding clients on how to use website)
    • General account maintenance updates (address, email, contact, employment)
    • DTC Stock Transfer requests (Donation requests, ACAT transfers, DRS-transfers)
    • Money Movement requests (ACH, Wires, Journals, Banklinks, IRA Distributions)
    • Client verification (calling back clients to verify identity)
    • Potential for desk-assisted securities trading (equities, mutual funds, options & Fixed income.

 

 

 

Qualifications

Key Skills, Knowledge and Abilities:

  • Ability to provide extraordinary client service to both internal representatives as well as external clients.
  • Ability to further the First Republic Bank culture and values
  • Team player with positive energy
  • Task driven self-starter
  • Good organizational and time management skills
  • Handles challenges head on with little guidance
  • Ability to work under pressure in a fast-paced environment
  • Ability to deliver assignments and projects on schedule
  • Excellent verbal and written communication skills
  • Experience with Pershing and NetX 360 preferable

Educational and Experience Requirements:

  • 1 to 2 years of financial services experiences at a broker dealer, with emphasis in operations and client service
  • 4-year college degree
  • Series 7, and 63 licenses preferred (expectation to achieve license within 1 year)

Mental/Physical Requirements:

  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly

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