First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Voice & Video Analyst III is responsible for 3rd level support, troubleshooting, repairing and maintaining high availability of all voice and video communication systems and services for First Republic Bank. A thorough understanding of network protocols and the capabilities/features of VoIP systems/apps, call recording and audio/video bridging systems and hardware is a must. This person is responsible for providing leadership/guidance to the team and performing 3rd level local and remote programming and maintenance, and resolving end-user software and equipment problems for all First Republic sites. He/She will be responsible for handling daily moves/adds/changes alongside the team, using the Service Now ticketing system to track incidents and requests. Other responsibilities include assisting with voice and video related projects for system implementations, testing and documentation of training material and procedures. This position interacts with team members, end-users, upper management and cross-functional teams on a daily basis, and must possess excellent written and verbal communication skills.