First Republic Bank

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Preferred Banking Offices Assistant Manager

Preferred Banking Offices Assistant Manager

ID 
2017-5313
Job Locations 
US-CA-La Mesa
Category 
Banking

More information about this job

Overview

First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

The Assistant Manager position is responsible for providing sales and business development support, maintaining quality customer service, co-managing branch operations and serving as acting Manager when the Branch Manager is absent.

 

Responsibilities

DUTIES AND RESPONSIBILITIES:

 

Branch Operations

  • Supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff
  • Utilizes all available resources to provide the best solution to ultimately enrich and create a memorable customer experience
  • Assists Personal Bankers with policies, procedures, products, systems and banking transactions
  • Monitors branch service quality levels and coaches staff to achieve appropriate levels
  • Continually reviews operating procedures and practices in order to identify possible deficiencies and improve efficiency
  • Audit branch transactions according to branch policies and procedures

 

Sales, Business Development & Customer Service

  • Responsible for checking account and deposit growth
  • Promotes and introduces new banking products and services to customers
  • Understands customer needs to refer them to Relationship Managers, Preferred Bankers, and Trust Officers
  • Establishes and maintains professional relationships with customers to ensure repeat and referral business and minimize customer attrition
  • Proactively seeks ways to develop and expand customer relationships in order to build a book of business and contribute towards meeting individual and branch sales goals
  • Actively participates in branch sales promotions

 

Management

  • Assists and supports the Branch Manager in leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
  • Organizes the daily workflow of the department. Provides daily supervision and assistance to Personal Bankers in order to maintain quality staffing and high customer service levels
  • Assists and supports Branch Manager in fostering a team environment in which all employees can perform to their full potential
  • Assists and supports Branch Manager in supervising and coaching teams on professionalism, sales techniques, service expectations and compliance guidelines
  • Assist and supports Branch Manager in the selection, training, supervision, and evaluation of branch staff, provides input to bonus payments and other compensation actions

 

Qualifications

EDUCATION, EXPERIENCE AND/OR TECHNICAL SKILLS:

Ideal candidate should have:

  • College degree preferred
  • 3 years proven relationship banking experience
  • Prior supervisory experience is a plus
  • Interest in sales
  • Possess an enthusiastic and professional attitude
  • Ability to coach and mentor branch staff to perform above job performance
  • High level of attention to detail
  • Strong verbal and written communication skills
  • Organizational and time management skills
  • Computer skills

 

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