First Republic Bank is looking for a talented, motivated professional to join our Lending Services team. As a Client Care Loan Team Specialist, you will be responsible for providing an extraordinary level of Loan Team customer service for both the Residential and Commercial lending by responding to any inquiries, requests, and problems in a timely and successful manner. You will utilize your thorough knowledge of First Republic loan products to independently bring most client issues/questions to a satisfactory resolution, escalating service issues/requests when necessary.
Additionally, you will:
Must be able to provide extraordinary customer service.
Proactive individual able to operate efficiently in a fast paced environment.
Must be a quick learner and ability to manage multiple priorities.
Must be able to quickly forge effective working relationships with a variety of personalities.
Excellent verbal and written communication skills.
Furthers the First Republic Bank culture and values.
Must be able to deal with ambiguous situations.
Process and deadline oriented.