First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Voice & Video Services Analyst I is responsible for first level support, troubleshooting, repair, and maintenance of voice and audio/visual communications systems and services. This person is responsible for performing local and remote programming and maintenance, resolving end-user application and equipment problems, and communicating with end-users and cross-functional teams on a daily basis. He/She will be responsible for handling daily moves/adds/changes using the Service Now ticketing system for voice and working audio/video requests and incidents, including remediation of outages (in concert with internal partners and external vendors). He/She will also be involved in voice and video-related projects such as assisting with system implementations, testing, and documentation of training material and procedures. This person will be responsible for ensuring high availability of all voice & video systems and apps for all FRB sites, demonstrating a thorough understanding of the capabilities and features of modern telephone switches (VoIP); audio/video bridging systems, and video conferencing equipment.