First Republic Bank

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People Analytics & Operations

People Analytics & Operations

Job Locations 
US-CA-San Francisco
Human Resources

More information about this job


First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


Use data to drive People & Culture strategies and decisions. Identify trends and solve complex organizational challenges through people-related metrics, analysis and diagnostics.


Partner with HR Operations to collect and analyze people data, and work with the rest of the HR team to offer actionable analysis and reporting to managers and leaders. Partner with IT teams to build, select, or adapt systems infrastructure as needed.


Partner with HR Operations to help lead process efficiency initiatives to ensure effective delivery and execution of HR services and processes.


Interact and collaborate with HR partners to communicate and present new processes, trends and metrics, and gather and incorporate feedback to ensure services are being delivered according to business need.


Leverage and utilize technology to effectively capture, track, analyze, and report on service delivery metrics and measures.


  • Surveys: management + implementation of engagement surveys, new hire surveys, and exit surveys including: designing survey questions and reports, creating executive presentations and action plans
  • Predictive Analytics: create automated predictive analytics (including scorecard design) to provide actionable data used inform the company’s strategic direction and key business decisions
  • Improve organizational health by identifying key factors in company surveys and focusing on complete feedback loops
  • Provide thought leadership on the complete cycle of talent analytics, from sourcing, retention, and development to organizational health and culture, exit information and alumni status. Evaluate the effectiveness of HR investments and programs
  • Focus on operational efficiency and data integrity by leading and implementing process improvements leading to more meaningful data coming from our HR systems.


Skills, Knowledge & Abilities:

  • 3-5 years' minimum related experience.
  • Developing, delivering and analyzing employee surveys including engagement, exit and on-boarding surveys and providing thoughtful interpretation of findings.
  • Working knowledge of general HR best practices and ways to optimize its effectiveness within a business.
  • Data visualization and ability to tell a story with data to deliver useful insights to the business.
  • Proven ability to audit, maintain, and provide good judgment in utilizing confidential HR information.
  • Experience in statistical and analytical techniques.
  • Experience diagnosing organizational challenges and supporting the implementation of solutions.
  • Expertise in utilizing data from multiple sources to translate data and trends into strategies and stories.
  • Expertise in survey platforms and/or various data systems.
  • Experience building, modifying and maintaining internal dashboards.
  • Experience leading process improvement initiatives and driving change within an organization.


Mental/Physical Requirements:

  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.


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