• Preferred Banking Client Services Quality Control Specialist

    Job Locations
    US-CA-Los Angeles
    Customer Service/Support

    At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here. 


    Incredible teams doing exceptional work, every day

    Our team’s goal is to support our clients’ banking needs and develop long-term relationships through exceptional, personalized service. As the Bank’s deposit experts, we offer deposit solutions for our clients and their businesses through our high-touch service model.


    See service from a higher perspective

    The QC Associate role is an entry-level position within the QC team. Primary responsibilities include first-level review of new accounts and account changes which entails reviewing documentation, all applicable Bank systems and KYC to ensure all accounts are in line with policy and Bank procedures. Additionally, the Associate is responsible for properly maintaining findings within the QC Documentation Databases and Logs for assigned accounts. This position should have a basic understanding of deposit documentation requirements and complex business structures.


    What you’ll do as a Preferred Banking Client Services Quality Control Specialist:


    • Review new accounts as well as change requests assigned by QC Assistant Manager and update the QC Documentation database with exceptions as applicable. Properly communicate outstanding KYC issues with Preferred Bankers.
    • Review KYC for completeness and quality of content. Escalate any issues or hard stops to QC Management to ensure proper protocol is followed in a timely manner.
    • Review and clear pending exceptions in a timely manner. Work with Assistant Manager, when necessary, to resolve any outstanding items.
    • Familiarize and review all policy and procedure (P&Ps) updates on Bank policy, internal QC procedures on the team SharePoint site, and BSA/AML KYC policies on Bank intranet as frequently as necessary in order to proactively identify opportunities to improve the quality of reviews.
    • Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by Management.
    • Cross-train with Preferred Bankers and Client Services staff to have a well-rounded understanding of the bank’s deposit products and related transactions to provide back-up assistance as needed, including having a clear grasp of BSA/AML/KYC policies and procedures.
    • Provide oversight to ensure compliance with BGB and regulatory requirements on
      (a) Deposit Documentation (New Accounts, Supersedes, Multivesting, and Miscellaneous)
      (b) Regulatory Documentation (KYC, disclosures, review)
      (c) Ensure documents imaged are uploaded with quality
      (d) Identify any rejects/issues with Imaging/FP and escalate to QC Assistant Manager
      (e) Other tasks related to account documentation as assigned to support the team.
    • Additional responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
    • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


    You could be a great fit if you have:

    • Strong organizational and time management skills
    • A commitment to accuracy and professionalism
    • A positive attitude
    • Basic keyboard typing skills required for data entry input.

    Job Demands:

    • Must be able to review and analyze data reports and manuals; must be computer proficient.
    • Must be able to communicate effectively via telephone and in person.
    • Must be able to travel as position requires.

    Own your work and your career — apply now

    Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.


    We want hardworking team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.   


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