• Digital Channels Program Director

    Job Locations
    US-CA-San Francisco
    Digital Channels
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.


    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    The Digital Channels Program Director is responsible for leading an organization shift to Agile. This leader will be responsible for project planning, reporting and oversight of project execution of the Digital Channels portfolio of projects. This individual has a broad and thorough background in digital project execution and knowledgeable in best practices for software development using Agile software development methodologies. This successful candidate is a change agent and has demonstrated leading transformational change within an organization with the ability to influence both internal and external stakeholders. The candidate has a track record of successfully executing numerous large scale and smaller technical projects in the digital space.


    This role manages a complex set of projects as a cohesive program including capital planning, prioritization, project planning, reporting, execution, and validation of successful delivery. An in-depth knowledge of project and program management with the ability to implement an Agile model is a must. The role is a key strategic partner with technical, product management and line of business groups spanning not only Digital Channels offerings, but also the systems and operations (internal and external partners) that the portfolio is dependent upon.


    • Own un-blocking impediments raised by the squads that they cannot resolve themselves.
    • Be a champion for the squads and ensure they focus on delivery.
    • Provide program status transparency to senior leadership and own the trade-off decision process in an Agile environment, with emphasis always on the customer and quality.
    • Responsible for program management of a complex set of projects as a cohesive program including capital planning, resource planning, project road-mapping, reporting, and validation of successful delivery.
    • Drive continual process improvement via the Scrum Master’s in project delivery, tied closely to customer and business needs.
    • Leads a team of scrum masters dedicated to the delivery of the Digital Channels portfolio of programs and inter-related projects and improving squad effectiveness.
    • Serves as a strategic partner between many cross-functional teams including digital channels, enterprise project management, digital technologies, information security, compliance, enterprise risk management and other technical and operational units. This requires a broad and thorough understanding and experience with bank operations and supporting technology.
    • Evaluates, monitors, and manages risks across the program, escalating as appropriate. This includes executive communications within Digital Channels and externally.
    • Ensures proper oversight and adherence to budgeting, financial forecasting, and cost accounting standards across the programs.
    • Contributes to ensuring adherence to corporate project management standards in a manner consistent with First Republic’s entrepreneurial culture, and to the PMO’s continual improvement.



    • 5+ years of experience in Agile delivery with emphasis on successfully executing software development projects in a multi-squad environment.
    • Experience driving Agile organizational change
    • 5 years of experience performing the role of a Scrum Master or related role in a software development environment.
    • 5+ years of experience with direct management and development of staff.
    • Servant leader with the ability to inspire and develop a team
    • Change Agent - comfortable in an early stage Agile transformation environment and is open to ambiguity and evolving processes.
    • Strong leadership, influence and talent management skills are critical to the success of this role. Finally, this person will play a pivotal role in the implementation and steady-state of best Agile software development practices.
    • Demonstrated experience strategically influencing project delivery at a software institution.
    • Experience in leading successful Agile transformation and change for software development and related processes at all levels of the business.
    • Track record of ongoing evaluation and improvement of squad delivery process
    • Strong background in Agile management tools including backlog management, defect management, and collaboration tools.
    • Must possess excellent written and oral communications skills and the ability to clearly define projects, objectives, goals, schedules and assignments.
    • Must be able to clearly define and present ideas, and effectively communicate with all levels of management.

    Physical/Mental Requirements:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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