• Digital Channels Program Director

    Job Locations
    US-CA-San Francisco
    Digital Channels
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    The Digital Channels Program Director is responsible for project planning, reporting and oversight of project execution of the Digital Channels portfolio of projects. This individual has a broad and thorough background in digital project execution and knowledgeable in best practices for software development using Agile software development methodologies. This successful candidate is a change agent and has demonstrated leading transformational change within an organization with the ability to influence both internal and external stakeholders. The candidate has a track record of successfully executing numerous large scale and smaller technical projects in the digital space.

    This role manages a complex set of projects as a cohesive program including capital planning, prioritization, project planning, reporting, execution, and validation of successful delivery. An in-depth knowledge of project and program management with the ability to implement an Agile model is a must. The role is a key strategic partner with technical, product management and line of business groups spanning not only Digital Channels offerings, but also the systems and operations (internal and external partners) that the portfolio is dependent upon.

    This position manages talented scrum masters and program managers, other resources, and works with vendors to ensure that the program is fully coordinated with FRB technical and functional resources. Strong leadership, influence and talent management skills are critical to the success of this role. Finally, this person will play a pivotal role in the implementation of best practice software development processes.


    • Responsible for program management of a complex set of projects as a cohesive program including capital planning, resource planning, defining and creating the process for execution, project planning, reporting, execution, and validation of successful delivery.
    • Drives continual process improvement in project delivery, tied closely to client and business needs.
    • Manages a team of scrum masters dedicated to the delivery of the Digital Channels portfolio of programs and inter-related projects.
    • Serves as a strategic partner between many cross-functional teams including digital channels, enterprise project management, digital technologies, information security, compliance, enterprise risk management and other technical and operational units. This requires a broad and thorough understanding and experience with bank operations and supporting technology.
    • Evaluates, monitors, and manages risks across the program, escalating as appropriate. This includes executive communications within Digital Channels and externally.
    • Ensures proper oversight and adherence to budgeting, financial forecasting, and cost accounting standards across the programs.
    • Contributes to ensuring adherence to corporate project management standards in a manner consistent with First Republic’s entrepreneurial culture, and to the PMO’s continual improvement.



    • 10 years of experience in project/program management with emphasis on successfully executing digital projects.
    • 5 years of experience with direct management and development of staff.
    • Demonstrated experience strategically influencing project execution at a financial or related type of institution.
    • Experience in leading successful transformation and change for software development and related processes
    • Significant operational / implementation experience with agile and waterfall software development methodologies
    • Track record of ongoing evaluation and improvement of project process
    • Strong background in project management tools including backlog management, defect management, and collaboration tools.
    • Must possess excellent written and oral communications skills and the ability to clearly define projects, objectives, goals, schedules and assignments.
    • Must be able to clearly define and present ideas, and effectively communicate with all levels of management.

    Physical/Mental Requirements:

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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