• CMDB Manager

    ID
    2018-6208
    Job Locations
    US-CA-San Francisco
    Category
    Information Services
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.

    The Configuration Management Database (CMDB) Manager will drive and champion support for First Republic Bank’s CMDB hosted on ServiceNow platform.

    Expectations for this role include the development of the ITSM Configuration Management roadmap, operational activities including the discovery of Configuration Items (CI’s) and maturing the CMDB by establishing priorities for Continual Service Improvements (CSI’s).

    In addition the CMDB Manager will manage configuration changes, perform verification activities and provide metrics that matter for the purpose of ensuring integrity of the database and process delivery value.

    The CMDB Manager will be part of a highly experienced team and face new challenges on a daily basis.

    Responsibilities

    • Implement control processes, configuration model standards and data management practices to support ITSM initiatives throughout CI lifecycle.
    • Provide Governance, design and standards for discovering complex infrastructure environments and methods for supporting business services.
    • This would include maintaining the Service Portfolio,  Application Portfolio Management (APM) accountability and management of integration activities that support a federated Configuration Management System (CMS) approach.
    • Develop and publish reports leveraging the CMDB to enable internal clients to utilize Configuration data to support IT Service Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM) activities. This includes managing the regular reporting cycle and reconciliation of the data in the CMDB to technology specific platforms.
    • Produce Key Performance Indicators (KPI’s) with an operational and management focus.
    • Collaborate with internal client to ensure requirements are met and ensure CMDB integrity.
    • Design and develop Operational Level targets and Service Level targets leveraging automation to help achieve desired business outcomes.
    • Plan, schedule and perform audits on the CMDB validating with the IT infrastructure.
    • Provide documentation and reporting to internal and external auditors to demonstrate compliance of in scope solutions for devices and applications where CI’s are being administered across the ServiceNow platform.
    • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. 

    Qualifications

    • Subject matter expertise in the management of Discovery, Discovery Scheduling, Configuration Items, Business Service Maps, Service Portfolio and reporting in ServiceNow.
    • Working knowledge of the review and modification of business process mapping and data recociliation procedures
    • Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
    • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures.
    • Must be able to remain calm in a stressful environment and work overtime if needed.
    • Provides extraordinary service.
    • Furthers the First Republic Bank culture and values.
    • ServiceNow Configuration Management, Application Portfolio Management and Discovery.
    • Required:
    • Typically requires BS/BA degree or equivalent plus 5 years related experience
    • ITIL V3 Foundation
    • Certified System ServiceNow Administrator

    Mental/Physical Requirements:

    • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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