First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Configuration Management Database (CMDB) Manager will drive and champion support for First Republic Bank’s CMDB hosted on ServiceNow platform.
Expectations for this role include the development of the ITSM Configuration Management roadmap, operational activities including the discovery of Configuration Items (CI’s) and maturing the CMDB by establishing priorities for Continual Service Improvements (CSI’s).
In addition the CMDB Manager will manage configuration changes, perform verification activities and provide metrics that matter for the purpose of ensuring integrity of the database and process delivery value.
The CMDB Manager will be part of a highly experienced team and face new challenges on a daily basis.