• Director, Digital Communications & Community

    Job Locations
    US-CA-San Francisco
  • Overview

    First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.

    We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.


    The Digital Channels team is responsible for client focused digital experiences that support our Consumer Private Banking, Corporate, and Private Wealth Management businesses. We are seeking a dynamic, organized leader to play a key role in supporting these efforts amidst the rapidly changing digital servicing and sales landscape.

    The VP, Head of Business Operations for Digital Channels is responsible for leading operational and business management functions across the Digital Channels business group. This includes direct leadership of the following teams: Program Management, Budget/Finance, Communications & General Operations. This person also will play a key role in supporting the Department Head in coordinating many efforts of the Digital Channels leadership team to help ensure alignment and coordination across the broader team.

    The successful candidate will exhibit a track record of strong leadership, effective talent management and process improvement. This person will play a pivotal leadership role, influencing others and driving change, including around the implementation of best practice software development processes. This individual has some background in digital project execution and is knowledgeable using Agile software development methodologies to support the program management transition.

    This role reports to the SVP, Head of Digital Channels.


    Key Duties and Responsibilities

    • Oversees / manages  departmental programmatic operations which may include, among other things, resource/head-count planning, space planning, project budgeting, and business as usual finances and reporting
    • Manages the Communications and General Operations team with responsibility for client facing and internal communications, training required to ensure operational and organizational readiness and other communications needs as they arise, and supporting recruiting and new employee onboarding
    • Primary responsibility for developing and refining the strategic approach to communications on behalf of the business unit which includes content, tone and overall execution
    • In partnership with the Group Head, gathers and develops the agenda and messages at All Team Meetings and other  team events
    • Enhances and manages financial reporting at both a project and program level focusing on expense management and identifying efficiency opportunities where feasible
    • Together with the Program Director and Program Management team, develops and drives the Bank’s annual capital planning process through which the go-forward Digital Channels Corporate
    • Project Portfolio is developed, socialized and presented to executive leadership
    • Oversees the annual resource request and management process for digital channels and presents to executive leadership
    • Manages space planning and head-count forecasting to ensure alignment and appropriate space as the team grows
    • Primary architect of talent management initiatives and presentations, including responding to the group’s employee survey feedback
    • Responsibilities include the following:  1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.


    Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.




    Skills, Knowledge and Abilities

    • Experienced management of high performing teams
    • Experience developing and overseeing impactful client and internal communications
    • Ability to effectively juggle multiple priorities across a diverse responsibility set 
    • Demonstrated ability to build strong relationships and work across multiple internal stakeholders, business areas, and external providers to develop a strategy, road-map and deliver high quality solutions
    • Experience working with Risk Management partners (OpRisk, Compliance, BSA/AML, Fraud Prevention, Information Security) on new digital products that may or may not have ever been released to the market
    • Implementation- and execution-focused with hands-on, ‘roll up your sleeves’ experience but with a strategic lens to guide others in the appropriate long-term direction
    • Proven ability to articulate a clear vision and get buy-in across a large organization for digital (ideally mobile) initiatives
    • A strong team player and leader with excellent planning and managerial skills 
    • Excellent communication and interpersonal skills, including ability to deliver presentations across the firm
    • Provides extraordinary service
    • Education/work experience:
      • Undergraduate degree required (Masters preferred, but not required)
      • 12+ years of broad based business management, operations support and programmatic oversight
      • Knowledge of, and experience working with, modern and emerging Fintech solutions
      • Familiarity with Mobile Financial Services
      • Familiarity with B2C Consumer Product Management

    Physical Requirements

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.


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