First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Digital Channels team is responsible for client focused digital experiences that support our Consumer Private Banking, Corporate, and Private Wealth Management businesses. We are seeking a dynamic, organized leader to play a key role in supporting these efforts amidst the rapidly changing digital servicing and sales landscape.
The VP, Head of Business Operations for Digital Channels is responsible for leading operational and business management functions across the Digital Channels business group. This includes direct leadership of the following teams: Program Management, Budget/Finance, Communications & General Operations. This person also will play a key role in supporting the Department Head in coordinating many efforts of the Digital Channels leadership team to help ensure alignment and coordination across the broader team.
The successful candidate will exhibit a track record of strong leadership, effective talent management and process improvement. This person will play a pivotal leadership role, influencing others and driving change, including around the implementation of best practice software development processes. This individual has some background in digital project execution and is knowledgeable using Agile software development methodologies to support the program management transition.
This role reports to the SVP, Head of Digital Channels.
Key Duties and Responsibilities
Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Skills, Knowledge and Abilities