• ERM Training and Communication Specialist

    ID
    2018-6255
    Job Locations
    US-CA-San Francisco
    Category
    Research
  • Overview

    As the Training and Communication Specialist, you bring your love of learning to the job. As the hub for the Enterprise Risk Management team’s presence on the Company’s intranet, you are the primary person generating content for use in our risk management training and communication outlets. Your natural curiosity and interest in risk management helps you support your ERM colleagues in achieving their risk management development goals by running the team’s own internal learning and development program. Your reach and impact extends to risk management colleagues across the organization through enterprise-wide risk management learning, development, and communication. Your creative energy is put into building memorable and effective online and facilitator-led training content and articles for the Company’s social business platform (Collaborate). You are the “go to” resource for risk training information for coordinating and managing internal department training initiatives and for conducting ongoing outreach across the Company.

    Responsibilities

    • In collaboration with your ERM colleagues, assist in the development of risk-related online and in-person training content. Partner with ERM leadership to assess training needs and prepare educational content and reference materials that supports ERM’s objectives.
    • Coordinate scheduling and preparation of facilitator-led workshops, training seminars, online webinars (WebEx), and meetings for ERM colleagues and the Risk Liaison network.
    • Support and maintain ERM’s “LEAP” program that is designed to support colleague continuing education. Identify and communicate external risk management training opportunities, organize monthly information sharing sessions, and track colleague progress towards annual development goals. Schedule meetings, create agendas and solicit and confirm guest speakers.
    • Prepare materials for and facilitate, as requested, department meetings and training presentations for special initiatives and/or Company-sponsored learning sessions (Lunch and Learns, FRB University, new hire orientations, etc.)
    • Assist in the onboarding of new ERM colleagues, including maintaining and updating ERM’s new colleague material and facilitating check-in meetings with new colleagues during their first weeks with the team.
    • Support ERM’s ongoing communication program. This includes drafting communication for colleagues on a risk-related topics and updating information on Collaborate to continually reinforce risk awareness. Coordinate the publication of ERM’s monthly risk management newsletter.
    • Support the development and execution of ERM’s bi-annual Top and Emerging Risks Survey, including drafting survey communication, tracking and recording survey responses, analyzing data, creating survey results presentations for executive management, and providing results reporting using Excel and PowerPoint.
    • Coordinate periodic “open house” and offsite events for ERM and selected business partners, including securing event locations, creating event themes, ordering food, beverages, and other supplies, and tracking invitees.
    • Support the ERM team in maintaining an accurate and complete department business continuity plan and attend business continuity-related meetings and table top exercises

    Qualifications

    Qualifications: 

    • 1 to 3 years of experience developing learning content, facilitating training, preparing enterprise-wide communication, and organizing learning and education events and meetings.
    • Quick learner and ability to manage multiple priorities
    • Excellent organization and follow-up skills
    • Extremely flexible and enthusiastic about training and communications. Positive attitude and ability to maintain composure under stress.
    • Ability to work effectively in a fast paced environment and handle the stress of meeting stringent timelines/deadlines
    • Strong attention to detail is a must
    • Excellent verbal and written communication skills; must be able to communicate effectively, professionally and with tact with all levels of personnel whether in person, on the phone or via email.
    • Highly proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook) and WebEx
    • Familiarity with training software, knowledge databases, and/or graphics is a plus

    Mental/Physical Requirements

    • Vision must be sufficient to read data reports, manuals and computer screens.
    • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
    • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
    • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
    • Must be able to travel in a limited capacity.

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