The Learning & Development Analyst is primarily responsible for providing strategic and administrative support for the Lending Strategic Management team, primarily in the Employee Engagement and Learning & Development (L&D) spaces. This will include owning and deploying such programs as Colleague of the Quarter and Residential and Commercial Life of a Loan trainings. The Analyst will also utilize key employee insights/needs to identify and develop additional employee engagement and/or development programs. In addition, the Analyst will partner across Lending Services in order to drive software and platform development initiatives with the end goal of optimizing learning and job skills development. The Analyst will also support the People Development Manager in assessing and reporting on business impact of these programs up to senior Lending Services management.
What are the essential functions of the job?
Own and deploy existing Lending Services programs consistently and successfully to include:
· Hiring Manager New Colleague Toolkit
· Client Experience Onboarding training
Own and deploy existing Lending Services L&D programs consistently and successfully, to include:
Partner with key business stakeholders across Lending Services to build and deploy key scalable Job Skills initiatives, to include:
Drive and maintain various employee engagement initiatives within the department, such as:
Leverage insights regarding employee development needs and engagement opportunities to identify, build, and run new programs as needed
Consistently engage with Lending Services Colleagues to gain program feedback, benchmark ROI/Business Impact of programs, and work with People Development Manager to provide effective reporting around program success and business impact
Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor.
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Interaction required with individuals within the organization at various levels
Frequent interaction with applicants for open positions within Lending Services. Interaction with external customers and vendors to ensure accurate and thorough analysis and effective problem resolution.
Essential Skills, Bodies of Knowledge and Abilities:
Products and Software:
MS Word / MS Excel / MS Outlook / MS Visio / MS PowerPoint
Education, Experience, Training, or Certifications/Licenses:
Required: At least 2 years of experience in corporate development/engagement
Preferred: Bachelor’s Degree. 1 or more years of financial services experience.